Field Service Engineer, Propulsion - Hollywood, United States - ABB

Description

Field Service Engineer, PropulsionTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions:
gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer (FSE), you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.

You will be responsible for planning and executing, with minimal professional guidance, complex technical field assignments involving the installation, modification, test, inspection or repair of company products and equipment.

The FSE may also coordinate work with other groups to ensure meeting customer commitments.

Since the FSE is often the one who interacts with the customer's operations personnel, they may also recommend measures to improve operations and customer service.

This is a position with global grade16This position reports toService Team Lead - Marine & PortsYour responsibilities

General:
Follows ABB policies and business ethics
Works in accordance with ABB procedures using applicable tools
Submits job paperwork in a timely fashion immediately following the applicable job assignment

Technical:
Works independently to install, modify, test, repair or inspect company products and equipment
Performs or coordinates complex and diverse engineering activities associated with field projects
Interprets technical drawings and schematics and makes changes as necessary in the field to reflect work carried out on site
Increases product and technical knowledge through factory or third party training, technical manuals and conventional or non conventional resources
Troubleshoot and repair equipment, applying personal knowledge and experience
Provides technical advice to customers on site and remotely
Works closely with project managers to coordinate site activity. Assume the role of site manager on some smaller projects
Provides leadership in the assembly and operation of lab and field service equipment
Records, compiles and reduces data for analysis and assists in the subsequent assessment and reporting
Leads assigned field services, responsible for planning, analysis and reporting of projects ranging in complexity from simple to advanced
Assumes the role of a mentor or an advisor to less experienced company personnel and customers
Ensures quality in the field

Projects:
Represent the company in conferences and meetings with customers
Prepares or provides input for technical documents such as specifications, quotations, procedures or technical reports
Reports opportunities and problems to management
Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment

Sales:
Promotes to customers, ways to optimize their operations or make general improvements
Seeks other opportunities to promote customer satisfaction and foster harmonious business relations
Assists the business development unit with technical knowledge for generating quotations and proposals

Leadership And Personal Characteristics:
Good sense of urgency to Customer needs / Good Customer relations
Displays integrity and professional attitude
Trustworthy and efficient
Good leadership and interpersonal skills
Possesses good communication skills
Decisive

Other:
Advanced problem solving and troubleshooting skills
Advanced time management skills
Organized
Professional
Punctual

Your background
High School Diploma or Associates Degree in engineering or other technical field and minimum 2 years experience in marine service industry
Alternately a special combination of education and experience and/or demonstrated accomplishments
Familiarity with marine/offshore work environment and procedures
Excellent oral and written communication skills in English and knows how to build commitment within diverse and fragmented environments
Communicate efficiently and effectively in a professional manner on all aspects on service activities
Customer Focused
Efficient, organized, task orientated person, capable of interacting and communicating with all levels of customer, factories and internal departments, both verbally and in writing
Possessing tact, empathy, diplomacy and efficiency in communicating effectively
Analytical and accurate, with attention to detail, ability to plan and follow company strategy
Requires decision making ability with ability to work independently and on own initiative without continuous supervision
Experience in field service business, marine preferably

Skills:
hydraulics and mechanical experience providing maintenance or installation services
Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan

More about usABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping.

Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow.

Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. We look forward to receiving your application.

If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M.

EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to [email protected].

Resumes and applications will not be accepted in this manner. #LI-Hybrid