Supervisor of HR Operations - Wilmington, MA

Only for registered members Wilmington, MA, United States

1 month ago

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Job summary

The Supervisor of HR Operations & Program Management is responsible for leading the HR Operations team and overseeing the HR products, processes, and services that support the organization's employee experience.

Responsibilities

  • Owning the HR ticketing/case management platform: oversight, queue management, workflows, knowledge base, and reporting.
  • Serving as the first escalation point for complex or high-volume inquiries ensuring timely resolution and stakeholder alignment.

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