Network/Telecom Specialist - Raleigh, United States - Crescens

Description

• The Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's. Skills Required: 1. Bachelor's degree or 3 to 5 years in Information Technology or Computer Science 2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. 3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco 4. Selfmotivated, enthusiastic, and able to handle multiple support cases 5. Strong writing skills to maintain organized documentation 6. Customer-oriented, and capable of providing high levels of client satisfaction 7. Collaborate and work well with others 8. Experience with VOIP technologies is a plus 9. Experience in a NOC environment is preferred. 10. Strong skills in working with clients and communication 11. Knowledge of network cabling, network classification and network topology

• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
• Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
• Strong writing skills to maintain organized documentation
• Knowledge of network cabling, network classification and network topology
• Experience with VOIP technologies is a plus
• Experience in a NOC environment is preferred