Tier 2 Help Desk Analyst - Alexandria
3 weeks ago
Job summary
Provide advanced technical support for workstation issues including diagnosis remediation application installation/configuration/removal and performance analysis/tuning respond to escalated tickets from Tier 1 and provide timely effective resolution.
Perform deskside support remote support and on-site support at customer locations image and re-image workstations escalate complex issues to the eBusiness team as needed consult with manufacturers for specialized support manage mobile devices including provisioning resetting and remote wiping provide printer support including setup toner/parts replacement queue setup diagnosis/remediation perform root cause analysis for recurring issues manage Active Directory accounts permissions provide support for email meeting rooms video teleconferencing moves large data moves maintain accurate documentation of all incidents requests adhere to all security policies procedures.
Job description
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