Tier 2 IT Managed Services Help Desk Engineer - Columbia, United States - Bowman Williams

Bowman Williams Columbia, United States

3 weeks ago

Description

Tier 2 IT Managed Services Help Desk Engineer

Tier 2 IT Managed Services Help Desk Engineer

Tier 2 IT Managed Services Help Desk Engineer

We are a growing, highly customer-centric IT Solutions firm looking for a creative, organized, and driven Tier 2 IT Managed Services Help Desk Engineer to help us continue to provide exceptional customer service to small and medium-sized businesses.

The ideal Tier 2 IT Managed Services Help Desk Engineer will have excellent customer service and communication skills. The Tier 2 IT Managed Services Help Desk Engineer will be eager to learn and do more. This person will have a "yes I can" attitude and always asks what else can be done to help.

In this role, the Tier 2 IT Managed Services Help Desk Engineer will be responsible for supporting clients as a member of our high touch, customer centric team both on client sites as well as from our office HQ.

You will be exposed to many different technologies.

As such, the Tier 2 IT Managed Services Help Desk Engineer will not be expected to know everything but expected to be resourceful in finding solutions.

We are a fast-growing company with a compelling offer that is resonating with both current and prospective clients. Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. Our benefits include Medical, Dental, Vision, Disability, Life and Paid Time Off.
We offer competitive compensation package, opportunities for growth and advancement.
Tier 2 IT Managed Services Help Desk Engineer Essential Responsibilities:
Providing timely and effective technical, operations and training support of end user computers and devices onsite and /or by telephone or email
Taking escalations from tier 1 help desk
Image, install and maintain end user computers and devices
Create and manage Active Directory, email and phone system accounts
Install, support and maintain client printing environment
Provide virus / malware protection and remediation
Basic computer / network troubleshooting
Monthly reporting for clients
Research and document processes to support ongoing projects
Write and organize documentation
Tier 2 IT Managed Services Help Desk Engineer Requirements:
Excellent customer service skills and "can do" attitude
Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
Ability to document work and maintain accurate records
Detail-oriented
Resourcefulness – the ability to figure things out
Basic PC / MAC troubleshooting and support
Microsoft Technologies – including AD; Exchange; Outlook; Office
Office365 administration
Basic network knowledge
Tier 2 IT Managed Services Help Desk Engineer Pluses:
Mac OS
Knowledge of smartphones – IOS / Android troubleshooting
Google Apps
ConnectWise
*Actual salary for Tier 2 IT Managed Services Help Desk Engineer to commensurate with experience*Opportunity Location

New York, NY
Proposed Salary

$60,000 - $72,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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