- Wednesday through Sunday, 1am to 10am
- Friday through Tuesday, 1am to 10am
- Family oriented team environment with strong emphasis on work life balance
- Medical, dental, HSA, life and long-term disability insurance
- 401k with company match
- Phone reimbursement
- Holidays/vacation/sick days
Desktop Support Technician 3rd shift - Houston, United States - Kraft Kennedy
Description
Work alongside the best minds in technology.
The Support Practice Group of Kraft Kennedy is seeking applicants for Third Shift Desktop Support Technician with the following schedule:
Third Shift Weekend
This position can be located in the following locations NY or Washington DC.
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedys Managed Services offering.
The Third Shift Desktop Support Technician reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Roles and Responsibilities
Provide on- site support to clients throughout the tri-state area.
Perform focused troubleshooting with client IT staff on a broad range of server issues, virtualization, SAN, networking issues, computer application problems, security issues and more.
Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
Manage issue resolution of complex client issues working closely with third-party vendors
Experience and Qualifications
Excellent oral and written communication skills
Very organized and detail oriented, with a high degree of accuracy and follow up
Strong problem solving and technical troubleshooting.
Industry experience supporting environments with Windows Server, Exchange, Azure, and Microsoft Office 365.
Industry experience with Windows desktops.
MCSE and/or related technical certifications required.
Bachelors Degree in IT or related field and 4 years of related experience, or a minimum of 5 years of related work experience in lieu of a degree
Compensation
The base pay for this position has a salary range of $50,000 to $70,000. The actual salary offer will take in to account a wide range of factors including the individuals qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.
Benefits:
Medical, dental, life and disability insurance
401k with company match
Holidays/vacation/sick days
Cutting edge training on the latest technologies
Employee referral bonus program
Phone reimbursement
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Why join us?
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.