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Transportation Coordinator - Overland Park, United States - Smart Warehousing
Description
** Transportation Coordinator**
**Job Category****:** Internal Operations **Requisition Number****:** TRANS001318 Showing 1 location **Job Details**
**Description**
****Who we are.****
Founded in 2001, Smart Warehousing is a warehousing and fulfillment company that operates as a direct extension of its clients teams and is committed to empowering brands to meet consumer demands. With a 38 warehouse national footprint in over 12 regions, Smart satisfies 1-2 day fulfillment needs of e-commerce and retail companies. Smart Warehousings inventory management system, SWIMS, provides a system of record for inventory, putting control and visibility in the hands of its clients. Smart Warehousing was recently ranked within the top three on The Business Journals Kansas Citys Top Logistics Companies in 2019 and 2020.
**POSITION SUMMARY:**
The Transportation Coordinator partners with internal and external customers to ensure that freight, LTL and small parcel shipments occur on-time, on-schedule and within scope. This role will serve as the liaison between our internal customers, our external customers, vendors and our contracted freight partners. This position will be the first level support for all things transportation and freight.
Were looking for a self-starter who is unafraid to dig into questions and solve problems. This team member will be analytical, driven and resourceful.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
Quotes and books LTL, truckload, and international shipments on behalf of multiple customers across 30/+ warehouse locations in a fast-paced and time-sensitive environment.
Partners with freight/logistics vendor to oversee the outsourced freight relationship.
Research customer questions and disputes, looking for common themes and/or issues.
Partners with Account Managers to provide accurate information to customers.
Develops and maintains relationships with internal customers to drive excellent customer service to external customers.
Provides timely and accurate information under tight timelines.
Tracks/traces in-transit shipments and follow up on any pick-up or delivery exceptions.
Manages special shipment or delivery requirements, including research on accessorial requirements.
Communicates directly with multiple customers and vendors for quoting, booking, and exceptions management. Including truckload, LTL, intermodal and dray.
Maintains excellent written and verbal communication and transparency with customers.
Serves as internal resource for freight questions from warehouse team.
Performs other duties as assigned by the Strategic Transportation Manager.
**THE PERSON | MINIMUM REQUIREMENT**
High school education or equivalent, bachelors degree preferred
3+ years work experience in customer service or similar role
Previous experience in transportation, freight, LTL, Carrier Sales or Small Parcel shipping preferred
Experience analyzing, manipulating and presenting data within Excel or PowerBI strongly preferred
TMS knowledge preferred
**KEY ATTRIBUTES:**
Detail oriented and investigative personality; not afraid to ask why
Attention to detail with strong organizational and time management skills
Ability to adapt to a fast-paced, rapidly changing environment
Strong teamwork orientation and ability to work independently
**WHY WORK FOR SMART:**
At Smart we offer a wide range of employee benefits including, but not limited to:
Competitive compensation packages
A wide range of benefits including 401K with company match
Medical, Dental, and Vision healthcare plans
Parental leave
Professional growth and internal promotion opportunities due to continuous organizational growth
Holiday pay
Flexible work schedules for headquarter positions and multiple shift options for warehouse roles
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
