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    Customer Service Representative - Bangor, United States - Sales Empowerment Group

    Sales Empowerment Group
    Sales Empowerment Group Bangor, United States

    3 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    WE ARE HIRING

    Seeking a full time on-site Customer Service Representative (CSR)

    Location: Bangor, Maine

    SUMMARY:

    The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

    JOB DUTIES:

    • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
    • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
    • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
    • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
    • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
    • Orders items to ensure appropriate inventory levels are maintained for customers.
    • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
    • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
    • Determines the most cost effective shipping method for customer orders.
    • Partners with Account Representatives to ensure customer satisfaction.
    • Expedites backorders. May pull inventory and prepare order for shipment to customer.
    • May handle customer returns.
    • Performs other duties as assigned.

    EDUCATION & EXPERIENCE:

    Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

    KNOWLEDGE, SKILLS, ABILITIES:

    • Reliability, organization, and attention to detail required.
    • Strong communication skills including written, verbal, and listening.
    • Ability to multi-task and time management skills required.
    • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
    • Product knowledge is preferred.

    COMPANY INFORMATION:

    This company offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.



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