Willows Restaurant Host/Greeter - Sedona
2 days ago
Job description
Overview
Outbound Sedona is preparing to welcome guests in May 2026, and we are building our opening team now. We are thoughtfully hiring several months in advance to allow time for training, collaboration, and creating the culture that will define our guest experience from day one.
This is a unique opportunity to be part of a resort opening and help shape the standards, service style, and team culture together. Our opening team members will play a foundational role in setting expectations, supporting one another, and creating memorable experiences for our very first guests.
While the resort is scheduled to open in May 2026, selected candidates may begin onboarding and training in the months leading up to opening. Specific start dates will be discussed during the interview process.
If you are energized by being part of something new, enjoy building alongside a team, and want to contribute to a collaborative and guest-focused environment, we invite you to apply
As a Host at Willows Restaurant, you will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You are the first and last impression of the restaurant, setting the tone for a welcoming, seamless dining experience.
You will be responsible for greeting and seating guests, overseeing dining room flow and maintenance, and monitoring service levels to ensure exceptional guest satisfaction. This role requires organization, warmth, attention to detail, and the ability to multitask in a fast-paced hospitality environment.
Responsibilities
Warmly greet guests as they enter the restaurant and provide a genuine welcome experience
Manage reservations and waitlists while maintaining accurate seating rotation
Escort guests to tables and present menus
Proactively monitor dining room activity and support service flow
Collaborate with servers, bartenders, and leadership to communicate special requests or guest needs
Maintain cleanliness and organization of the host stand and entry area
Address guest concerns promptly and take initiative to resolve issues and build loyalty
Thank guests sincerely upon departure and invite them to return
Support team members as needed to ensure a seamless dining experience
Qualifications
Service Mindset
Passion for providing exceptional guest service
Naturally warm, friendly, and engaging personality
Experience
Previous restaurant or hospitality experience preferred
Familiarity with restaurant terminology and food service techniques preferred
Communication
Strong verbal communication skills in English
Ability to communicate clearly and professionally with guests and team members
Work Style
Comfortable multitasking in a fast-paced environment
Highly organized with strong attention to detail
Flexible with work days and hours, including evenings, weekends, and holidays
Team-oriented with a positive and adaptable attitude
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds
Ability to move throughout the restaurant and outdoor dining areas
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