Service Manager - Wayne
2 weeks ago
Job summary
This role involves providing quality service to customers through recruitment training supervision of lawn care specialists ensuring diplomacy concerning customer service concerns coaching developing lawn specialists trainees working with other managers to reduce customer cancellations recruiting interviewing selecting personnel needed for efficient staffing evaluating performance making salary recommendations administering disciplinary actions conducting new hire ongoing training in customer service technical skills safety policies procedures supervising technicians maintaining positive morale promoting teamwork examining associate work accuracy neatness conformance best practices company policies procedures determining work procedures issuing oral written instructions expediting workflow coordinating sharing information between customer field technician preparing work schedules assigning monitoring duties for efficiency preparing composite reports conducting daily weekly management meetings ensuring safe workplace by ongoing training adherence company policies.
Job description
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