Account Manager – Tradeshow - Waukegan - Diamond Fulfillment Solutions

Description

About Us

Diamond Fulfillment Solutions is an industry-leading provider of complex literature and product fulfillment, print-on-demand production, private-label e-stores, custom kit assembly, and end-to-end tradeshow logistics support. We partner with businesses and non-profits to deliver precise, high-quality fulfillment solutions that enhance brand presentation and customer experience.

We are known for our reliability, creative problem-solving, and the exceptional support we provide to our clients—values we expect all team members to embody.

Position Summary

Diamond Fulfillment Solutions is seeking a high-performing, client-obsessed Account Manager with experience in fulfillment logistics and tradeshow operations. The ideal candidate is proactive, organized, and deeply committed to delivering best-in-class service.

This role serves as the primary liaison between our clients and internal teams, managing day-to-day needs while leading a variety of fulfillment, programming, kitting, and tradeshow-related projects. The Account Manager becomes an expert in Diamond's service offerings and uses that expertise to anticipate client needs, deliver solutions, prevent issues, and drive operational excellence.

This is a hands-on, fast-paced position that requires strong communication, exceptional follow-through, and the ability to execute multiple projects simultaneously without sacrificing quality.

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for assigned client accounts, delivering timely, proactive, and solutions-oriented support.
• Lead all daily communications to ensure client needs are met with speed, accuracy, and professionalism.
• Host client meetings, both internal and onsite, to review project status, priorities, and upcoming events.
• Provide backup support for team members when needed.

Project & Program Execution

• Lead and manage complex project types—including program implementations, system integrations, custom kitting initiatives, print production needs, and tradeshow support activities.
• Write and communicate clear specifications for custom programming, reporting requirements, and client-specific workflows.
• Evaluate, document, and refine client programs, operating procedures, and fulfillment processes.
• Create schedules, obtain quotes, and manage all deadlines to ensure flawless execution.
• Prepare accurate and timely client invoicing.

Tradeshow & Exhibit Logistics Support

• Collaborate with clients on planning, prepping, shipping, and receiving exhibit assets.
• Work cross-functionally to ensure all graphics, hardware, crates, kits, and parts are prepared and packed accurately for show shipment.
• Review layouts and drawings for booth components, ensuring proper execution by production and warehouse teams.
• Support issue resolution and proactive problem-prevention for all tradeshow assets, deadlines, and logistics steps.
• Coordinate with production teams on refurbishment, repair work, and quality checks.
• Provide direction to warehouse personnel or helpers when preparing large-scale exhibit jobs.

Cross-Functional Collaboration

• Partner with development, warehouse, production, and leadership teams to deliver creative, efficient, high-quality solutions.
• Troubleshoot issues swiftly and put preventative measures in place to enhance future performance.
• Control web order portal settings and work with development teams on updates and improvements.

Required Skills & Competencies

• Exceptional customer service skills; professional, personable, and client-focused.
• Strong written and verbal communication skills; ability to simplify complex information.
• Highly organized with exceptional attention to detail.
• Strong analytical ability with a proactive problem-solving mindset.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Ability to work independently with minimal supervision as well as collaboratively across teams.
• Intermediate Microsoft Outlook and Excel skills (Word and PowerPoint a plus).
• Demonstrated project management abilities with excellent follow-through.
• Self-starter with strong work ethic, positive attitude, and desire for continuous improvement.
• Ability to learn quickly, ask questions, adapt, and retain information.

Qualifications

• 4–7 years of experience in fulfillment, logistics, tradeshow services, or related industry preferred.
• Experience supporting tradeshows, events, exhibits, or experiential marketing strongly preferred.
• High school diploma required; bachelor's degree preferred.
• Ability to travel occasionally for client meetings or onsite tradeshow support.
• Must be able to pass a background check, credit check, and drug test.
• Must successfully complete the 90-day probationary period.

What Success Looks Like in This Role

A successful Diamond Account Manager is:

• A trusted advisor and strategic partner to clients.
• Calm and effective under pressure.
• Meticulous in execution and communication.
• A champion of operational excellence.
• Proactive, resourceful, and consistently ahead of client needs.
• Highly collaborative and able to energize cross-functional teams.
• Consistently accurate, timely, and detail-oriented.

Pay: $62, $69,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person