Tier 1 Helpdesk Support - Ketchikan, United States - Cape Fox Shared Services

Description

Job Description

Job Description

Cape Fox Shared Services (CFSS) is seeking an experienced Tier 1 Desktop Technician to work full-time in scenic Ketchikan, Alaska. The Tier 1 Desktop Technician provides world-class support and outstanding customer experiences. The Tier 1 Desktop Technician supports the IT Manager through helpdesk support at various levels but primarily tier 1 support. The Tier 1 Desktop Technician works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.

JOB REQUIREMENTS

Education and/or Experience

• Degree

Associates degree in Information Technology/Computer Science or equivalent relevant years of experience with some education

• Relevant Experience

2 – 3 Years of relevant experience

Requirements:
Ability to work under deadline pressure, handle stress and deliver professional results
Long hours and weekends may be required
Strong oral communication skills, organizational skills, and attention to detail
Self-motivated with minimal oversight
Computer skills:
Microsoft Word, Excel, PowerPoint, and Outlook, Adobe CC
Perform Password Resets for various applications
Provision and Deploy Technical Equipment and Employee Accounts
Trouble Shooting of technical and A/V issues
Skill demonstration may be required: File saves and data moves & various types of device connection
Ability to provide reliable transportation to service calls at sites
Ability to work overtime
Proven excellent customer service skills
Some travel may be required
Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.

This position is located on site in Ketchikan Alaska. There is no relocation assistance for this position.

Company DescriptionCape Fox is a growing Alaska Native Corporation. Our employees provide critical support to our military and other federal agencies. We understand that our talented and dedicated professionals are why our customers want to team with Cape Fox and its subsidiaries. In addition to a welcoming culture, positive work environment and rewarding opportunities, we offer competitive compensation and great benefits.

Company Description

Cape Fox is a growing Alaska Native Corporation. Our employees provide critical support to our military and other federal agencies. We understand that our talented and dedicated professionals are why our customers want to team with Cape Fox and its subsidiaries. In addition to a welcoming culture, positive work environment and rewarding opportunities, we offer competitive compensation and great benefits.