- Responsible for monitoring the network, and are critical to resolving customer service trouble issues and verifying with customers that their issues are resolved.
- Receive phone calls and accept trouble tickets/reports from our Tier I trouble resolution team, managed and strategic customers, Wireless roaming partners, Tier III workgroups and other sources.
- Responsible for the customer's trouble and manages communication with the customer from the time the report/ticket is received until the issue is resolved.
- Use a variety of systems and tools to isolate the customer's trouble and either resolve or escalate the issue to the appropriate Tier III resource for resolution. In addition to Tier II customer support responsibilities, the CNST will operate the Alaskan Network Operation Center.
- Receive and resolve all Tier II support escalations for ACS products and services. Examples of products and services include but are not limited to ACS offerings in Wireline, Wireless, Enterprise, Internet and Long Distance suites.
-
Network Technician
1 week ago
TEKsystems Anchorage, United StatesJob Description · Job DescriptionAccount name · Providence Health & Services-Washington · Total Positions · 1 · Duration · 3 Years · Description · Network Technician · Provides onsite support to ensure the integrity, stability, and efficiency of IS services hosted in our IDF and ...
-
Network Support Technician II
3 weeks ago
General Communication Inc Anchorage, United StatesGCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests Support Technician, Technicia ...
-
Network Maintenance Technician II
3 weeks ago
Insight Global Anchorage, United StatesTitle: Network Maintenance Technician II · Location: Anchorage, Alaska - 5 days onsite · Duration: Perm · Pay: $33-$43/hr · Required Skills & Experience · High School diploma or equivalent. · Minimum 6 years experience in a telecommunications role or related background. · Includ ...
-
Network Support Technician II
1 day ago
GCI Anchorage, United StatesJob DescriptionGCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively m ...
-
Network Support Technician II
1 week ago
GCI Anchorage, United StatesJob Description · GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactivel ...
-
HVAC Controls
2 weeks ago
Johnson Controls Anchorage, United States Full timeWhat you will do · Under minimal supervision, the HVAC Controls (DDC) Service Technician conducts preventive maintenance, repair, installation, commissioning and general servicing of control systems (including detailed troubleshooting of systems). Responsible for high levels of ...
-
Surgical Technician
5 days ago
Alaska Regional Hospital Anchorage, United States HOSDescription · Introduction · Do you have the career opportunities as a(an) Surgical Technician you want with your current employer? We have an exciting opportunity for you to join Alaska Regional Hospital which is part of the nation's leading provider of healthcare services, HCA ...
-
ARRT Technician
6 days ago
HCA Healthcare Anchorage, United States Full timeDescription · 7,500 Sign-On Bonus · w/generous relocation bonus for qualified candidate · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) ARRT Technician with Alaska Regional Hospital you can be a part ...
-
Associate Surgical Technician
5 days ago
Providence Anchorage, United StatesProvidence is calling for · Associate · Surgical Technicians · in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable. · Apply today Applica ...
-
Surgical Tech
5 days ago
Alaska Regional Hospital Anchorage, United States HOSDescription · Introduction · Do you want to join an organization that invests in you as a(an) Surgical Tech? At Alaska Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three y ...
-
Physical Science Technician
2 days ago
U.S. Department of the Interior Anchorage, United StatesJob Description (Please follow all instructions carefully) Summary · What General Information Do I Need To Know About This Position? · Anchorage, AK Salary: Salary : $61,328 (Step 01) to $79,725 (Step 10); · Vancouver, WA Salary: $58,400 (Step 01) to $75,919 (Step 10); · Hi ...
-
Lead CT Technologist
5 days ago
Alaska Regional Hospital Anchorage, United States HOSDescription · $10,000 Sign-On Bonus · AND Generous Relocation Bonus to those who qualify · Introduction · Do you want to join an organization that invests in you as a(an) Lead CT Technologist? At Alaska Regional Hospital, you come first. HCA Healthcare has committed up to $300 ...
-
Operating Room Nurse Manager
6 days ago
Alaska Surgery Center Eagle River, United StatesDescription · This position is incentive eligible. · IntroductionAre you looking for a place to deliver excellent care patients deserve? At Alaska Surgery Center we support our colleagues in their positions. Join our Team as an Operating Room Nurse Manager and access programs t ...
-
Building Automation Project Manager
2 weeks ago
Siemens Industry, Inc. Anchorage, United States Full timeHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Surgical Technician
2 days ago
Providence Big Lake, United StatesDescription · Providence is calling for Surgical Technicians in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable. · Apply today Applicant ...
-
Wireless RF Tech 4
1 week ago
Insight Global Anchorage, United StatesJob Description · Job DescriptionEssential Duties: · 50% Mentor and train junior technicians; Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs. Per ...
-
Wireless RF Tech 4
2 weeks ago
Insight Global Anchorage, United StatesJob Description · Job DescriptionEssential Duties: · 50% Mentor and train junior technicians; Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs. Per ...
-
PC Support Technician
5 hours ago
NuAxis Innovations Anchorage, United StatesPC Support Technician · Location Anchorage, AK · # of openings 1 · Salary Range (Min-Max) 00 · We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. · Technology is our Passion. People are our Purpose. · We know tech, b ...
-
Engineer IV, Wireless Network RF
3 weeks ago
GCI Anchorage, United StatesJob Description · WORK LOCATION: Anchorage, Alaska (Telecommuting permitted from anywhere in the U.S.) · JOB DUTIES: Design, plan, analyze, and implement wireless radiofrequency (RF) networks. Apply engineering expertise re: wireless technologies/specifications to design and opt ...
-
Travel Surgical Technologist
2 days ago
Supplemental Health Care Anchorage, AK, United StatesSupplemental Health Care is seeking a travel Surgical Technologist for a travel job in Anchorage, Alaska. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel ...
network technician - Anchorage, AK , USA, United States - Alaska Communications
Description
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples of Job Duties - Customer and Network Support Technician (CNST)
You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
We hope you'll join us as we change lives through technology.