Associate - Santa Clara, United States - tapwage

    tapwage
    tapwage Santa Clara, United States

    Found in: beBee S2 US - 1 month ago

    Default job background
    Full time
    Description
    Designation

    Associate

    Country


    USA
    No. of Positions

    1

    Auto req ID

    1392264BR

    Experience

    2.5-5 Years

    Skill (Primary)

    DWP-UCC-Network Voice

    Qualification

    B-Tech

    Expected Date of Closure

    11-Jun-2024

    Location

    Oregon

    Employee Group

    Contract

    Job

    Administrator

    Job Description (Posting).


    JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

    Entity


    INFRA
    City

    Santa Clara