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- Utilizes a consultative sales approach to understand customer needs and achieve personal retail sales goals
- Answers phone, accurately takes messages and always follows up with the customer.
- Answers customer questions, demonstrates products, and offers creative suggestions that relate to design and usage of retail product.
- Addresses customer concerns, defuses critical issues, while maintaining control and composure.
- Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars.
- Mentor new hires and more junior colleagues as they onboard and learn new product knowledge.
- Maintains Company policy and standards regarding security and safety procedures
- 1+ years of prior sales or customer service experience preferred
- Strong verbal communication and ability to learn details regarding new product offerings
- Ability to multitask and prioritize customer needs
- Interior design education, commissioned sales or related home furnishings experience helpful, but not required.
- Position requires a valid driver's license and an automobile to drive to homes to conduct in-home consultations.
- Ability to climb ladders and lift up to 25 lbs.
- Must pass a security background check.
- Must be available to work day shift, occasional evenings, and weekends. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
- Medical, Dental, Vision
- Dependent Care Flexible Spending Account, Flexible Spending Account, Health Reimbursement Account, Employee Assistance Program
- Paid time off, 401(k), Sponsored/Voluntary life and AD&D at $15k
- Voluntary Short/Long-Term Disability and Voluntary Accident Insurance
- Voluntary Pet Insurance
- Voluntary Critical Illness, Voluntary Hospital Indemnity
- Commuter Benefits
- Employee Discounts and Recreation Discounts
- Ongoing professional development training, career advancement opportunities and more