Banana Republic Customer Care Product Advisor-Contact Center - Rocklin, United States - Gap Inc.

Gap Inc. Rocklin, United States

3 weeks ago

Description

About the Role
As a Banana Republic Customer Care Advisor in our Contact Center, you will work with an energizing, fast-paced team focused on providing exceptional customer service to our worldwide customers. You will help our luxury customers through multiple interactive channels of communication including chat, phone, and email. You are the product and styling expert always delivering an exceptional customer experience. You will be an agile solution seeker and comfortable solving problems practicing in addition to offering styling advice. Your goal is to be an ambassador of the brand to help us grow the business by genuinely creating an outstanding customer experience. This is a hybrid role which includes working in one of our Banana Republic or Banana Republic Home stores up to 20% of the time in addition to occasional travel as needed.What You'll Do

Provide an elevated shopping experience through knowledge and engagement and by responding appropriately to customer's requests in a timely manner.
Build rapport with customers authentically by demonstrating strong product knowledge and exceptional interpersonal skills.
Act in the capacity of "Brand Expert" on policies, procedures, and promotions to provide accurate information to our customers
Demonstrate values and behaviors that amplify our purpose, mission and values.
Deliver results through decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience

Who You Are

Experience in retail apparel, customer service sales and working in a fast-paced environment.
Styling experience in luxury fashion and/or strong knowledge of trends with the ability to translate knowledge into solving customer styling needs.
Customer first mindset- elevated level of curiosity and exceptional listening skills
Strength in driving metrics to deliver results that will meet or exceed business goals
Self-directed with the ability to work independently and as part of a team
Ability to research process or transaction flow to identify root cause of errors and create innovative solutions that enhance the customer experience
Proven experience leveraging technology and navigating multiple systems at once

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