Guest Service Agent/NIght AUditor - Wilmington, NC
20 hours ago

Job description
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will handle front desk operations, manage reservations, and assist guests with their inquiries to enhance their overall experience at our hotel.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage front desk operations, including check-ins and check-outs.
- Handle reservations and modifications efficiently through phone systems and hotel management software.
- Address guest inquiries and resolve issues promptly with a focus on customer satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Uphold high standards of hospitality and professionalism at all times.
- Collaborate with other departments to ensure seamless guest experiences.
Experience
- Previous experience in a front desk or customer service role is preferred.
- Familiarity with hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- A background in hospitality or hospitality management is beneficial but not mandatory.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service
Job Types: Full-time, Part-time, Temporary
Pay: $ $13.00 per hour
Benefits:
- Employee discount
Work Location: In person
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