Guest Service Agent/NIght AUditor - Wilmington, NC

Only for registered members Wilmington, NC , United States

20 hours ago

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Job Overview · We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will handle front desk operations, man ...
Job description

Job Overview

We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will handle front desk operations, manage reservations, and assist guests with their inquiries to enhance their overall experience at our hotel.

Responsibilities

  • Greet guests upon arrival and provide a warm welcome.
  • Manage front desk operations, including check-ins and check-outs.
  • Handle reservations and modifications efficiently through phone systems and hotel management software.
  • Address guest inquiries and resolve issues promptly with a focus on customer satisfaction.
  • Conduct night audits as required, ensuring all financial transactions are accurate.
  • Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
  • Uphold high standards of hospitality and professionalism at all times.
  • Collaborate with other departments to ensure seamless guest experiences.

Experience

  • Previous experience in a front desk or customer service role is preferred.
  • Familiarity with hotel management systems is a plus.
  • Strong phone etiquette and communication skills are essential.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • A background in hospitality or hospitality management is beneficial but not mandatory.

Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service

Job Types: Full-time, Part-time, Temporary

Pay: $ $13.00 per hour

Benefits:

  • Employee discount

Work Location: In person



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