Desktop Support Technician II - St Louis - PennyMac

    PennyMac
    PennyMac St Louis

    1 week ago

    $50,000 - $75,000 (USD) per year *
    Description

    At Pennymac, our Desktop Support Technician will be responsible for providing primary client support, taking calls, answering email, responding to tickets, and performing desk-side support. This role requires strong technical skills, including networking concepts and protocols, and intermediate knowledge of virtual/VDI environment, Meraki console, and Google suite usage.

    The ideal candidate will have a Bachelor's degree in computer science, business, or related field and at least 2 years of experience in a similar role. We offer comprehensive benefits, including medical, dental, and vision coverage, paid time off programs, wellness programs, and retirement benefits.

    • Prioritize daily workload and Help/Service Desk requests according to policy and procedure

    • Create and update knowledge base documentation for step-by-step instructions

    • Analyze customer calls and tickets to determine trends and/or recurring problems

    • Build sustainable relationships with customers, coworkers, and stakeholders through open lines of interactive communication

    * This salary range is an estimation made by beBee
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Desktop support technician ii in St. Louis