Collections Specialist - London - OneMain Financial

    OneMain Financial
    OneMain Financial London

    4 days ago

    Description
    At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards.

    Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.


    In the Role:
    Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
    Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
    Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
    Maintain and note all appropriate information and documentation on customer and account status
    Collaborate both in person and virtually, using available technology to connect with other internal teams
    Requirements
    High School Diploma or GED
    Proficiency in utilizing multiple tools/systems simultaneously
    Skilled at achieving and exceeding goals
    Preferred
    Experience working in customer service, collections or call center environments

    Bilingual:
    Spanish


    Work Schedule:
    Hours of Operation
    Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-11:00 AM

    The schedule is for 40 hours per week within the hours of operation , which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.


    Training Schedule:


    The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.


    Location:
    On-site - London, KY
    Who we Are
    OneMain Financial (


    NYSE:
    OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.

    Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.

    Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

    Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company.

    At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work.

    Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

    Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.

    That's why we've packed our comprehensive benefits package for full- and some part-timers with:

    Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

    Up to 4% matching 401(k)

    Employee Stock Purchase Plan (10% share discount)

    Tuition reimbursement

    Paid time off (15 days' vacation per year, prorated based on start date)

    Paid sick leave as determined by state or local ordinance (prorated based on start date)

    11 Paid holidays (4 floating holidays, prorated based on start date)

    Paid volunteer time (3 days per year, prorated based on start date)

    Key Word Tags
    Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
    By applying, you consent to your information being transmitted to the Employer by SonicJobs.
    See OneMain Financial Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use

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