Patient Safety and Process Improvement Specialist - Dubuque, United States - Access Dubuque

Description

Patient Safety and Process Improvement Specialist

UnityPoint Health Finley Hospital
1 Positions

ID:
Posted On 12/26/2023

Job Overview

Overview
This position includes two areas of responsibility: Patient Safety/ Process Improvement _Specialist_

This position is responsible for performing patient safety investigations across UPH-Dubuque as well as patient safety event data analysis and activities in support of UPH's enterprise safety initiatives.

This position assists in the resolution of safety issues/concerns by facilitating root cause analysis and action planning with cross-functional teams, leading them through process improvement activities utilizing evidence-based quality improvement tools and methodologies.

The Process Improvement Specialist is responsible for helping to build an organization-wide culture of continuous improvement. To do this, this position partners with key stakeholders to lead improvements. Additionally. This position supports staff within each department as they embed improvement tools and methodologies into their culture. This position utilizes a variety of Six Sigma, Lean, Process Mapping and Change Management tools to accomplish these objectives. It is of utmost importance this position excels in relationship building and focuses on top notch customer service.

Why UnityPoint Health?

• 
  Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• 
  Culture – At UnityPoint Health,
  you Come for a fulfilling career and experience a culture ) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• 
  Benefits – Our competitive Total Rewards (om/) program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• 
  Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• 
  Development – We believe equipping you with support and development opportunities (om/my-personal-growth/) is an essential part of delivering a remarkable employment experience.
• 
  Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Patient Safety:
Clinical Event Identification & Investigation

• Reviews daily RL report listings for potential defined Safety Events and initiates appropriate notifications and initial review.
• Leads patient safety investigations including chart reviews, staff and provider interviews, collection/analysis of other relevant documents.
• Identifies contributing factors such as environmental factors, human factors etc.

Patient Safety:
RCA Facilitation & Corrective Action Planning/Implementation

• Facilitates cross functional teams in the completion of the investigation and documentation using defined tools and the Safety Event Response.
• Assures completed tools including RCAs and the Action Plan are shared with UPH Finley Hospital Critical Event Committee (CEC) and when appropriate the Enterprise CEC.
• Coordinates monitoring and action plan tracking for serious safety events and reports follow-up as appropriate.

Process Improvement:
Facilitating Improvements

• Partners with key stakeholders and managers and provides consultation as a subject matter expert.
• Investigates core business processes and develops recommendations for improvement and facilitates implementation to resolve matters of significance on behalf of management.
• Effectively facilitates a variety of audiences through a variety of methods.
• Carries out major assignments in conducting operations by improving processes and efficiencies.
• Partners with Analytics or Quality to support data collection and analysis.
• Organizes work efforts and accountability in a project environment.
• Prepares documentation and supplies.

Patient Safety and Process Improvement:
UPH - Dubuque Resource

• Serves as a Just Culture champion and provides education as needed including during New Leader U.
• Serves as a subject matter expert in patient safety science (ie Human Factors Analysis) and provides internal consultation and education/training as needed.
• Facilitates prevention, identification and reporting of patient safety issues and problems, role-modeling nonpunitive approaches to improvement.
• Demonstrates ability to prioritize multiple investigations/projects, meet deadlines, and manage multiple customer relationships using workplans, timelines, project measures.
• Adaptable to meet the needs of the customer.
• Attend and participate in team meetings.
• Aid in the development of an action plan for department opportunities for improvement.
• Keeps the patient as the center of decision making.

Process Improvement:
Training of Improvement Tools and Methodologies

• Strong understanding of process improvement tools, methodologies and UPH Management System.
• Ability to mentor staff.
• Easily translates process improvement to individual needs with staff.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized
Not required to perform the essential functions of the position.


Education:
Bachelor's degree in health or science-related field (Ex. Nursing, PT, RT, Laboratory, Pharmacy etc.)
Master's degree in related field


Experience:
5 years' work experience in healthcare
5 years' work experience as a in healthcare


License(s)/Certification(s):
Valid driver's license when driving any vehicle for work-related reasons.
RN license in Iowa or another professional license
Certification in Healthcare Quality, Patient Safety or Healthcare Risk Management
Certification in Process Improvement in the following: Lean, Six Sigma, Change Management, Baldridge


Knowledge/Skills/Abilities:
Understanding of clinical process improvement methods and tools (i.e. root cause analysis)
Group facilitation knowledge/skill
Excellent oral and written communication skills
Project Management


Other:

• Work may require travel to other Dubuque facilities using own vehicle.
• Use of usual and customary equipment used to perform essential functions of the position.
• 
  Area of Interest: Support Services;
• 
  FTE/Hours per pay period: 1.0;
• 
  Department: Quality Improvement;
• 
  Shift: Primarily days, Monday - Friday, for 80 hours per pay period. You will be required to flex to earlier or later shifts as needed for the department.;
• 
  Job ID:

142650;

Primary Contact
13511
Michelle Pickel
HR Recruiter, HR

Phone
Phone
Phone
Fax

Email
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False
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Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Part Time

Qualifications
Education
Bachelors
Company ID
168
Job REQ #

\# Positions
1
Start Date

End Date

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About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL
UnityPoint Health team members come for a job, but stay for a career.

As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time.

That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create.

Our team members strive to work as one through four key values:

• Foster Unity
• Own the Moment
• Champion Excellence
• Seize Opportunity

If you are interested in joining our team, please visit to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL
UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.