Copy of Front Desk Representative - Kihei
2 days ago
Job description
Job TypeFull-time
Description
Join in on the fun we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.
Role
To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.
Responsibilities
Provide a superb customer and professional service regardless of guest demeanor, with company service standards.
Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
Effectively handle and fulfill guest requests.
Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
Efficiently check guests in and out of the resort.
Maintain a flexible work schedule based on business needs.
Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
Must be able to understand and use the telephone system.Must be able to take reservations for owners/guests and input into resort system.
Perform all other job requests as assigned by management.
Different payment types and cash transaction
Requirements
Requirements:
High school or equivalent education required
Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
Extensive experience with computers and telephones.
Prior experience handling cash and payment software preferred.
Professional appearance that is clean, natural, polished, and professional
Effective communication skills and proficient oral and written English language skills
Excellent computer skills
Work Posture Requirements
Sitting:
Rarely
Standing:
Constantly
Walking:
Constantly
Driving:
Rarely
Bending (from waist): Frequently
Crouching (squat): Frequently
Kneeling:
Frequently
Crawling:
Rarely
Climbing (stairs): Rarely
Climbing (ladder): Rarely
Twisting:
Frequently
Reaching:
Frequently
Wrist Motion:
Constantly
Carrying Requirements
Items Carried:
Paper, mail, packages, etc.
Distance: 30ft.
Times Per Day:
Frequently
Maximum Weight: 50 LBS
Moving/Lifting Requirements
Items Moved/Lifted:
paper, mail, packages, etc.
Times Per Day:
Frequently
Maximum Weight: 50 LBS
Moving/Lifting Levels/Heights
Floor:
Frequently
Knee:
Frequently
Waist:
Frequently
Chest:
Frequently
Overhead:
Rarely
Push/Pull Requirements
Item Name:
Furniture Frequency:
Rarely
Item Name:
Shampooer Frequency:
Rarely
Item Name:
Vacuum Frequency:
Rarely
Item Name:
Utility Cart Frequency:
Rarely
Environmental Conditions
Inside/Outside:
Yes
Hot/Cold Temperatures:
Yes
Wet:
Yes
Noise:
Yes
Power Equipment:
No
Traffic Hazards:
Yes
Chemical Hazards:
No
Heights:
Yes
Dust:
Yes
Close Quarters:
Yes
Fumes/Odors:
No
Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.
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