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Customer Service Representative
1 week ago
Circle K Stores, Inc. Lafayette, United StatesStore : 3801 Ambassador Caffery Pkwy, Lafayette, Louisiana 70503 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be Customer Service Representative, Cust ...
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Customer Service Representative
5 days ago
Premier Health Consultants, LLC Lafayette, United StatesThe Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met, regardless of age or gender, on a continuing basis by perfo Customer Service Representativ ...
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Field Service Representative
1 week ago
Applied Business Concepts Lafayette, United StatesJob Description · Job DescriptionWe are seeking a Field Service Representative to join our team · Applied Business Concepts, a locally owned Office Technology provider is looking for Field Service Representative. You will be responsible for helping customers by providing product ...
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customer service representative
1 week ago
Family Dollar Lafayette, United StatesFamily Dollar MOSS STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
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Technical Services Representative
12 hours ago
Icon Consultants Lafayette, United StatesJob Description · Job DescriptionTechnical Service Representative · **Job Summary:** · As a Technical Service Representative, you will be a key member of the PPG team, providing exceptional customer service and technical expertise to our Automotive OEM customers. You will work o ...
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Field Service Representative
3 weeks ago
Solar Turbines Lafayette, United StatesCareer Area: · Product Support · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future wo ...
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Clinical Services Representative 1
2 weeks ago
Franciscan Missionaries of Our Lady Health System Lafayette, United States RegularJob Description · Job Summary · PACE Lafayette (Program of All-Inclusive Care for the Elderly) is a nonprofit health and supportive services program designed to assist seniors who want an alternative to long-term care placement. PACE is sponsored by the Franciscan Missionaries ...
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Customer Service Representative
6 days ago
VieMed Lafayette, United StatesEssential Job Duties and Responsibilities:Learns and maintains knowledge of current patient database and billing system · Has proper phone etiquette and represents VieMed in a professional manner · Obtains patient demographic and health insurance information; collects co-pay if ...
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5H1 Hub International Gulf South, a Division of Hub International Midwest Limited Lafayette, United States Full timeABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services ...
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Lead Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Lafayette, United StatesStore : 1700 N University Ave, Lafayette, Louisiana 70507 Availability - Shift/ Days Full time Flexible Availability Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desir Customer Service Representative, Cus ...
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Utilities Customer Service Representative
3 days ago
Lafayette Consolidated Government Lafayette, United States**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL & TEXT** · PURPOSE AND NATURE OF WORK · Provides a complete range of customer service to Lafayette Utilities System customers including assisting new and existing customers with electric, water, wastewater, and g ...
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Customer Service Representative I
1 week ago
American Telephone and Telegraph Company Lafayette, United StatesEnhance Your Experience Get a newer, better browser (it's free) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. · Enhance Your Experience Get a newer, better browser (it's free) Ready for an A different ...
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Utilities Customer Service Representative
2 days ago
Lafayette Consolidated Government Lafayette, United States**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL & TEXT**PURPOSE AND NATURE OF WORKProvides a complete range of customer service to Lafayette Utilities System customers including assisting new and existing customers with electric, water, wastewater, and garbage s ...
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Franciscan Health Lafayette, United States Full timeLafayette 3920 Building 3920 St Francis Way Lafayette, Indiana 47905 WHO WE ARE · With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring c ...
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Franciscan Health Lafayette, United States Full timeLafayette 3920 Building 3920 St Francis Way Lafayette, Indiana 47905 WHO WE ARE · With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring c ...
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Clinical Services Representative 1
1 week ago
Franciscan Missionaries of Our Lady Health System Lafayette, United StatesJob Description · Job Summary · PACE Lafayette (Program of All-Inclusive Care for the Elderly) is a nonprofit health and supportive services program designed to assist seniors who want an alternative to long-term care placement. PACE is sponsored by the Franciscan Missionaries of ...
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Customer Service Representative
6 days ago
XPO Logistics Scott, United StatesBill shipments pursuant to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perfor Customer Service Representati ...
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HUB International Lafayette, United StatesINTERNATIONAL:HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management pro Customer Service Representative ...
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HVAC Service Sales Development Representative
3 weeks ago
Johnson Controls International Lafayette, United StatesThe HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing, and building profitable service relationships between new customers an HVAC, Sales, Representative, D ...
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Professional Arts Specialty Pharmacy Lafayette, United StatesJob Description · Job DescriptionOur New Iberia location is looking to add a Therapeutic Marijuana Customer Service Representative. This position plays a vital role in providing exceptional customer service to patients seeking medical cannabis products. You will serve as the fron ...
Client Service Representative - Lafayette, United States - Applied Technical Services (Georgia)
Description
Client Service Representative
Job Details
Job Location
USF LAFAYETTE - LAFAYETTE, LA
Description
Job Description:
A Client Service Representative plays a crucial role in delivering outstanding client experiences. Serves as a point of contact for our clients, addressing their inquiries, resolving issues, and ensuring their needs are met. This role is an essential component of our commitment to client satisfaction and retention.
Responsibilities:
+ Client Interaction: Handle inbound and outbound client communications through various channels, such as phone, email, chat, and social media, in a courteous, efficient, and professional manner. This includes, but is not limited to the following aspects:
+ + Issue Resolution: Listen actively to client concerns, troubleshoot problems, and provide appropriate solutions or guidance to ensure client satisfaction. Escalate to Dept. manager at client request or if unable to assist the client further.
+ Product/Service Knowledge: Develop a deep understanding of our products/services to effectively assist clients, answer inquiries, and provide accurate information.
+ Documentation: Maintain accurate and detailed records of client interactions, inquiries, complaints, and resolutions in our system.
+ Cross-functional Collaboration: Collaborate with other departments, such as Sales, Technical Support, and Billing, to address complex client issues and ensure a seamless client experience. Record Job totals per office monthly and report findings/trends. Maintain various internal documents listing personnel, credentials and locations. Monitor company website and various client databases to ensure accurate representation of services/personnel in specific areas.
+ Client Feedback: Collect and relay client feedback to the appropriate teams to help improve our products, services, and processes. Perform Reputation survey at month end.
+ Continuous Improvement: Stay up-to-date with client knowledge, company policies, and industry trends. Strive to determine improved ways to provide clients with accurate and timely information. Monitor tracking summary reports weekly to locate where our service lags and offer strategic solutions to remedy. Learn to identify potential problem areas with turnaround times as well as recognizing individuals that hit their target dates.
Qualifications:
+ High school diploma (Bachelor's degree preferred).
+ Proven experience in client service or a related field is a plus.
+ Exceptional communication and interpersonal skills.
+ Strong problem-solving abilities and attention to detail.
+ Ability to remain calm and composed under pressure.
+ Proficiency in Excel and CRM systems (preferred but not necessary).
+ Empathetic and patient attitude towards clients.
+ Multilingual skills are a plus.
Client Service Representative professionals in Lafayette
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Joshua Domingue
Pursuing Process Control Engineering
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Laisha Trahan
Customer Service Representative Warehouse Worker.