mgr-out pt svcs-phy relations - Hattiesburg, MS

Job summary

The Manager of Pine Grove Outpatient Services is responsible for supporting the overall functions of the Clinic, including staff supervision, scheduling, and policy implementation. The Manager will also act as physician relations support, managing clinic schedules, time away, and CME. The Manager must continually maintain working knowledge of all clinic products, services, regulations, and promotions.

Responsibilities

• Maintain HIPAA, Compliance and regulatory guidelines.
• Utilize knowledge of applicable EPIC applications.
• Communicate with patients and maintain quality patient care.
• Monitor staff performance and provide feedback.
• Work well with others and be self-motivated.
• Identify and resolve problems as they arise.
• Communicate professionally and use applicable tact and emotional intelligence.
• Generate reports accurately and timely.
• Maintain exceptional organizational and time management skills.
• Respond to patient questions, complaints, and billing inquiries.
• Review and submit supply requisitions.
• Process patient financial assistance applications.
• Maintain confidentiality.
• Lead by example and foster an environment that is safe and desirable to work within.
• Holds staff accountable for all established protocols, workflows, processes, and policies.
• Review time cards and policy adherence for staff.
• Leadership qualities and critical thinking skills are strong and mature enough to solve singular, complex, or simple issues.
• Knowledge of insurance and billing is sufficient enough to answer staff and patient questions.
• Utilize office equipment and applications.
• Schedules appointments as needed and maintains provider/ancillary schedules.
• Compiles and presents monthly administrative reports.
• Maintain and update provider and staff organizational memberships, licensures, and certifications.
• Aptitude with collections, registration of patient information, and precertification processes is sufficient enough to provide favorable revenue cycle results.
• Maintains provider/employee schedules, maintain PTO/Sick/FMLA records, counsel/discipline employees, maintain communication with FGH Administration.
• Provides appropriate clinic personnel with quality reports needed to meet ACO requirements.
• Adheres to and promotes the established values of the organization.

Job description