Sportsbook MVP Host - Milwaukee, United States - Potawatomi Hotel & Casino

Description

Starting at $22.00 per hour plus tips | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we get the party started and keep the party going to ensure all of our Sportsbook guests are happy with our service? As a Sportsbook MVP Host, you will have a genuine passion for guest service, top-notch organizational skills, and the ability to work well in a team.

While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

* *The Host/Hostess will be the first point of contact for our guests, greeting them with a warm smile and providing a positive first impression of our restaurant.
* *The Host/Hostess will be able to anticipate guests' needs and ensure the guest's whole experience in the venue is exceptional from start to finish.
* *Answer guest questions and possess knowledge about property and major sporting events.
* *Exceptional customer service skills, organizational abilities, and attention to detail will be vital in ensuring our guests have a seamless and enjoyable dining experience from the moment they arrive.
* *Seats guests and manage Guest reservation system. Monitors venues activity to determine seating and dining flow. Handle high volumes of guest needs in an organized, efficient and professional manner.
* *Input accurate reservations and guest requests into a Guest reservation system.
* *Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication.
* *Able to anticipate and direct venue traffic at peak times and high volume guest visitation.
* *Answering the phone with cheerful introduction while speaking clearly.
* *Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
* *Maintain a clean, well-stocked, and safe working environment.
* *Maintain complete knowledge of the venue to include menu items, beverage selections, specials, promotions, events, and policies.

• Assist servers and bussers by helping to clear, wipe, and reset tables as needed.
• Work at other venues as assigned, based on business needs.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Performs opening and closing duties, as needed.
• Promotes a positive Guest/Employee relations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 1 year of related experience are preferred.
• Experience with point-of-sale (POS) systems preferred.
• The ability to successfully achieve a Responsible Alcohol and ServSafe certifications within 90 days.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level in the work environment is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.