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    PAS/PHC Manager - Edinburg, United States - Legacy Home Health Agency

    Legacy Home Health Agency
    Legacy Home Health Agency Edinburg, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: Starting $40,000 Per Year

    We are looking for an experienced candidate with expertise in delivering quality and efficient customer service to patients and caregivers. The role entails overseeing a team of service coordinators through daily management, including training, coaching, problem-solving, and recognition, to ensure the team performs effectively and efficiently.

    Primary Responsibilities:

    • Oversees the productivity and performance of the team responsible for coordinating patient services.
    • Ensures ongoing assessments of departmental processes and procedures. You are also accountable for proposing strategies to enhance our operations, efficiency, and quality of service.
    • Resolves issues with customer service, by identifying the root cause of the problem, proposing suitable resolutions, and swiftly implementing corrective action.
    • Track and monitor admissions to hospitals and nursing facilities and maintain communication with patients regarding changes to their condition to ensure their overall needs are met.
    • Compile and review documentation regarding patient, caregiver, caseworker, and/or the care team's communications, efforts to coordinate services, or complaints.
    • Follows up with patients to guarantee their satisfaction with our services.
    • Perform other related duties as assigned.

    Qualifications:

    • Bachelor's degree required.
    • Minimum of four years of experience in a healthcare supervisory position.
    • Work experience in PAS/PHC Coordination preferred.
    • Bilingual

    Apply today to join our team of dedicated patient care advocates

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