Client Services Analyst - Pittsburgh, United States - University of Pittsburgh

University of Pittsburgh Pittsburgh, United States

1 week ago

Description

Client Services Analyst

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

Physical Effort

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.End User Computing Analyst II

Job Family: Information Technology

Job Sub Family: End User Support

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 3

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m

Work Arrangement: Monday - Friday, 8:30 a.m. - 5:00 p.m

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Not Applicable

Please see job description

Client Services Analyst

3 weeks ago

University of Pittsburgh Pittsburgh, United States

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and Client Service, Analyst, Healt ...
Client Services Analyst

1 week ago

University of Pittsburgh Pittsburgh, United States

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and Client Service, Analyst, Healt ...
Service Desk Analyst

2 weeks ago

eNGINE Pittsburgh, United States

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Wor ...
Service Desk Analyst

2 weeks ago

TEKsystems Pittsburgh, United States

: · Our client is seeking a Service Desk Analyst to support their facility in Baltimore, MD. The daily responsibilities will require them to resolve issues with computer hardware and software, provide end user training and education, builds, and rebuilds computers, and assists wi ...
Service Desk Analyst

3 weeks ago

TEKsystems Pittsburgh, United States

: · Our customer is seeking a Service Desk Analyst to support their facility in Pittsburgh, PA. This role will be the only resource supporting the facility onsite. Daily responsibilities will require them to resolve issues with computer hardware and software, provide end user tra ...
Client Services Analyst

3 weeks ago

IntePros Pittsburgh, United States

IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Client Services Analyst for a critical engagement in Pittsburgh, PA. · This role will assist multiple Operations teams who support Wealth Management, Operations ...
Enrollment Services Analyst

1 week ago

Community College of Allegheny County Pittsburgh, United States

Position Title: Enrollment Services Analyst (Temp PT) · Department: Enrollment Services · Campus: College Wide · Additional Information: On the job training will be conducted onsite, with the flexibility to work remotely following the training period. Temporary part-time 25 hours ...
Enrollment Services Analyst

1 week ago

Community College of Allegheny County Pittsburgh, United States

Position Title: Enrollment Services Analyst (Temp PT) · Department: Enrollment Services · Campus: College Wide · Additional Information: On the job training will be conducted onsite, with the flexibility to work remotely following the training period. Temporary part-time 25 hours ...
Service Desk Analyst

2 weeks ago

MAXIMUS Pittsburgh, United States

& Requirements Maximus is seeking a Service Desk Analyst that will provide first line support for our customers. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software or general computer usage. Must have the ab ...
Client Services Analyst

2 weeks ago

University of Pittsburgh Pittsburgh, United States

Client Services Analyst · Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and plat ...
Client Services Analyst

3 weeks ago

University of Pittsburgh Pittsburgh, United States

Client Services Analyst · Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and plat ...
Client Services Analyst

2 weeks ago

University of Pittsburgh Pittsburgh, United States

· Client Services Analyst · Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and p ...
Service Desk Analyst

3 weeks ago

MAXIMUS Pittsburgh, United States

& Requirements Maximus is seeking a Service Desk Analyst that will provide first line support for our customers. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software or general computer usage. Must have the ab ...
Client Services Analyst

3 weeks ago

University of Pittsburgh Pittsburgh, United States

· Client Services Analyst · Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and p ...
Service Desk Analyst

2 weeks ago

Allegheny County Pittsburgh, United States

Position: SERVICE DESK ANALYST · Location: Pittsburgh PA · About Allegheny County Department of Human Services (DHS) · In Allegheny County, we appreciate people who think big, act boldly and care about making a difference. You don't have to be from here to feel at home, or to ...
Service Desk Analyst

1 week ago

Allegheny County Department of Human Services Pittsburgh, United States

Job Description · Job DescriptionSalary: $46,000.00 · Position: SERVICE DESK ANALYST · Location: Pittsburgh PA · About Allegheny County Department of Human Services (DHS) · In Allegheny County, we appreciate people who think big, act boldly and care about making a difference. You ...
Service Desk Analyst

4 days ago

CAI Pittsburgh, United States

Job Description · Job ID Number · R2716Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Service Desk Analyst ready to take us to the next level If you have strong troubleshooting and customer service skills and are looking for y ...
Service Desk Analyst

2 days ago

CAI Pittsburgh, United States

Job ID Number · R2716 · Employment Type · Full time · Worksite Flexibility · Onsite · Job Summary · We are looking for a motivated Service Desk Analyst ready to take us to the next level If you have strong troubleshooting and customer service skills and are looking for your next ...
Client Services Analyst

3 weeks ago

University of Pittsburgh Pittsburgh, United States

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports educati ...
Client Services Analyst

1 week ago

University of Pittsburgh Pittsburgh, United States

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports educati ...

Client Services Analyst - Pittsburgh, United States - University of Pittsburgh

Description

Job Summary