Community Manager - Madison - Sharp Management Corporation

Description

Job description:

As a Community Manager, you will be responsible for the daily operations of the property. You will represent our company and the property we manage with a positive attitude, willingness to help residents, staff and eagerness to learn and do your best every day while presenting yourself in a professional manner at all times. Community Managers must perform well under pressure, maintain a positive attitude at all times, have the ability to create and have fun while accomplishing the goals of the team, have the desire and ability to motivate self and a team of professionals and grow them into leaders, have strong oral and written communication skills, and have years of experience in providing exceptional customer service.

Relationships

• Reports to Regional Manager
• Leads/supervises all on site personnel
• Establishes and maintains relationships with colleagues in other departments within the company
• Develops and maintains relationships with suppliers, vendors, contractors, and all others serving the community and Company
• Maintains a positive relationship with local officials

Qualifications

• Bachelor's degree strongly preferred
• Minimum of 2 years conventional/market rate property management on site experience, preferably starting as a leasing or marketing specialist with promotions to assistant manager and/or community manager
• Management experience must include the management of a team of employees consisting of leasing and marketing specialists and maintenance personnel
• Management experience must have been with a professional property management company respected as such in the industry
• Awareness of local laws

Characteristics

• A dynamic leader with strong supervisory skills/personnel management
• Effective communicator, trainer and motivator
• Self-motivated and independent thinker while maintaining strong and loyal team relationships
• Strong business, marketing, and property management sense
• Ability to process problems and recommend sound solutions to such problems
• Calm and intelligent crisis manager with developed conflict management skills
• Flexibility is essential
• Financial and asset manager
• Ability to follow and enforce policies and procedures
• Energetic and fun to work with
• Commit to ongoing professional development and career growth

Technology

• Experience with Yardi Property software
• Proficient in Microsoft Word, Excel, and Outlook
• Additional computer experience is a plus

Marketing & Leasing

• Ensure grounds are policed daily to maintain a superior curb appeal
• Ensure that all show units are inspected daily
• Enforce resident screening guidelines and ensure compliance with such from all applicants
• Manage social networking websites
• Identify appropriate advertising resources and recommend such sources to Regional Manager
• Create and implement a marketing plan, review the plan for relevance regularly, change plan as soon as it becomes necessary
• Manage and update routinely a preferred employer program
• Complete monthly marketing survey
• Ensure compliance with all fair housing laws when conducting leasing transactions
• Review and approve all applicant files prior to move in for compliance with policies
• Enact and enforce lease renewal policy
• Create effective resident retention programs designed to reduce resident turnover
• Establish community outreach program
• Provide for resident services including the follow up on 100% of resident maintenance service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication
• Supervise apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit "make-ready" requirements). Minimize unit "down-time" and vacancy loss due to turnover
• Present a professional and clean appearance in the office at all times

Personnel

• Responsible for assisting with employee selection when hiring, employee training, employee evaluations, employee termination, and implementation of all other employment decisions for employees with a direct report in accordance with human resource policies and procedures and guidance from supervisor all in accordance with the law
• Lead and supervise a team consisting of leasing/marketing personnel and maintenance personnel
• Approve and submit weekly time sheets inclusive of overtime logs
• Motivate team
• Manage contractors that have been engaged for services
• Ensure observance of safety regulations
• Conduct weekly meetings with all members of staff to ensure goals are met and staff unity is achieved

Financial

• Charge and collect rents and other fees in accordance with lease agreements
• Follow procedures outlined in lease agreement for late rent collections and work with landlord and tenant attorney to process evictions timely
• Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
• Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset
• Recommend changes to rents and fees in accordance with market changes
• Review and analyze monthly financial statements
• Purchase in accordance with budgetary guidelines with approval for exceptions made by Regional Manager
• Assist in the preparation and development of annual property management operating budget
• Review and approve all property purchases recommended by team members
• Supervise, monitor, and process accounts payable including posting, coding, and approving all site invoices
• Examine all contracts for goods and services. Authorize contracts in accordance with company policies and procedures and in accordance with budgetary guidelines
• Review capital expenditure needs and brings to the attention of the Regional Manager for additional direction

Safety

• Participate in and engage team in company safety program
• Ensure compliance with all safety rules and regulations
• Provide quality judgment to reduce legal, liability, physical, and safety risks. Contact Regional Manager immediately regarding any potential liability or loss concerns
• Investigate, prepare, and report in accordance with Company policy on all accidents, claims, and emergency situations

Career Apparel

• Must wear career apparel based on defined company standards

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person