- Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth
- Lead renewal strategy and execution, ensuring timely planning, risk mitigation, negotiation, and signature
- Develop and execute value-based adoption plans aligned to customer KPIs, success metrics, and business outcomes
- Quantify and communicate customer ROI by correlating product adoption to operational and financial outcomes
- Maintain a 360-degree view of customer health, including engagement, risk, sentiment, and expansion signals
- Build trusted relationships with executive sponsors, economic buyers, and operational leaders
- Proactively identify and expansion opportunities (upsell and cross-sell), partnering with Sales on complex motions
- Facilitate Executive Business Reviews focused on outcomes, value realization, and forward strategy
- Partner cross-functionally with Sales, Solutions Engineering, Support, and Product to advocate for customer needs and drive customer solutions
- Act decisively to mitigate churn and protect recurring revenue
- Operate as a self-starter while thriving in a virtual work environment
- Customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions
- Renewals are planned early, executed smoothly, and closed on time
- Risks are surfaced early and addressed proactively
- Expansion is driven by outcomes, not transactions
- Customers view you as a strategic partner, not a support function
- 5+ years of experience in Customer Success within a SaaS environment
- Fluency in Spanish
- Strong understanding of aligning customer business processes to software capabilities
- Commercial & Financial Acumen: Comfortable owning revenue conversations, renewal strategy, pricing discussions, and negotiations
- Executive Communication: Able to influence senior airline leaders with clarity, confidence, and data
- Outcome-Driven Mindset: Relentless focus on adoption, value realization, and customer goals
- Relationship Leadership: Builds trust across users, operators, and executive stakeholders
- Problem & Risk Management: Anticipates issues and resolves them (with partners in support) in a way that strengthens long-term relationships
- Collaboration: Works seamlessly across all teams across the company
- 7+ years of experience in Customer Success or related SaaS roles
- Experience in Commercial Airline Operations, OCC, or Flight Operations environments
- Experience with Salesforce and Gainsight
- Familiarity with structured adoption, success, and renewal methodologies
- Experience working with international customers and cross-cultural teams
- Medical, dental, vision insurance with Employer paid health premiums
- Open PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 12 Weeks Paid Parent Leave
- Flight Training Rewards
-
The Manager, Customer Success (Scale) will lead and develop a pooled Customer Success team focused on driving adoption, retention, and expansion across our non-dedicated scale segment customer base. · Execute high-volume customer success strategy through optimized processes · Max ...
Austin $130,000 - $160,000 (USD)1 month ago
-
We are seeking a Customer Success Manager to manage an enterprise book of business. · This position is ideal for professionals who excel in fast-paced environments and have experience efficiently managing mid-market or enterprise books of business.Develop deep product knowledge. ...
Austin1 month ago
-
Austin, TX | Hybrid | Customer Success At Buildxact we're on a mission to empower builders with simple powerful tools that transform the way they work As our new Cross-functional Collaboration Team Lead, you'll guide customers to real measurable success ensuring they get maximum ...
Austin1 week ago
-
Subject is looking to hire a manager to help grow our Customer Success Management team. · ...
Austin, TX1 month ago
-
· ...
Austin Full time1 month ago
-
+ Be the voice of customer success for the AI era · + · We're an AI-first company building the Model Context Protocol (MCP) infrastructure that will make traditional contract management obsolete. · ...
Austin1 month ago
-
The Customer Success Manager (CSM) plays a critical role in customer retention, operational success, and long‑term account growth. · Partner with regional Account Executives to support customer retention, renewals, and territory growth · Serve as a technical and operational subje ...
Austin4 weeks ago
-
The Manager Customer Success Scale will lead develop and inspire a pooled Customer Success team focused on driving adoption retention and expansion across our non dedicated scale segment customer base. · Lead Coach Directly manage coach a team of Customer Success Specialists CSMs ...
Austin $104,000 - $195,000 (USD)1 week ago
-
The Customer Success Manager (CSM) plays a critical role in customer retention and long-term account growth. This position serves as a trusted advisor and subject matter expert for public safety agencies supporting the successful deployment of DroneSense solutions. · Partner with ...
Austin Full time4 weeks ago
-
We replace fragmented EMRs, POS systems, payments tools, and analytics with a single, · modern platform designed for how practices actually run.Cutomer Success is not a support function here — it's · a growth engine and a direct input into product strategy. · ...
Austin $75,000 - $125,000 (USD)1 month ago
-
We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our growing team.This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments ...
Austin, TX1 week ago
-
+We are seeking an Employee Success Manager who combines a deep understanding of psychology, motivation, and goal setting with practical experience in developing high-performing sales teams. · This role is not about short-term incentives or quick fixes - it's about cultivating lo ...
Austin, TX1 month ago
-
There's never been a more exciting time to be part of Rev. Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. · ...
Austin1 month ago
-
We're looking for a Customer Success Manager who loves building strong relationships, solving real customer problems, and helping teams get maximum value from the tools they use every day. · ...
Austin6 days ago
-
We are seeking a talented and passionate Customer Success Manager. · The ideal candidate will work closely with our Account Executives and Technical Account Managers to ensure our customers are set up for success. · The successful manager will create long-lasting partnerships and ...
Austin, TX1 week ago
-
Jeppesen ForeFlight is seeking an experienced Customer Success Manager to join our Customer Success organization. · 5+ years of experience in Customer Success within a SaaS environmentFluency in SpanishStrong understanding of aligning customer business processes to software capab ...
Austin, Texas, , United States6 days ago
-
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software or changing a line of code. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themsel ...
Austin4 weeks ago
-
Subject is an educational technology startup looking to elevate this generation's classroom experience and deliver quality education to learners everywhere. · We are racing to re-imagine the possibilities of classroom learning. · This manager will work closely with our partners a ...
Austin1 month ago
-
As our new Customer Success Manager you'll be at the heart of our mission guiding customers to real measurable success and ensuring they get maximum value from their subscription. · * It's yours to nail* Customer success is our success* Do what's right* Keep it simple · Design an ...
Austin1 week ago
-
Silktide's mission is to make the web better for everyone. · As a Customer Success Manager you'll focus on ensuring our customers are successful throughout the customer lifecycle helping them realize ongoing value from the platform. · ...
Austin $80,000 - $90,000 (USD) Full time1 month ago
-
Boom is building a suite of rental financial services for renters and property managers. · Onboard new clients effectively: · ...
Austin, Texas Metropolitan Area1 month ago
Customer Success Manager - Austin - ForeFlight
Description
Jeppesen ForeFlight is seeking an experienced Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers.
Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.
This role requires strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature. Fluency in Spanish is required, as this role will primarily support Spanish-speaking customers.
As a Customer Success Manager, you will lead value-based, outcome-driven success motions across Jeppesen ForeFlight's portfolio, including:
Flight Operations SolutionsSupporting Airline Operations Control Centers (OCC) with solutions such as Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.
Flight Deck SolutionsSupporting pilots and EFB administrators with Electronic Flight Bag applications, navigation, charting, and flight deck tools.
Key Responsibilities:
Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.
Why You Should Join
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
-
Manager, Customer Success
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin, TX
-
Customer Success Manager
Full time Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Manager, Customer Success
Only for registered members Austin
-
Customer Success Manager
Full time Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin, TX
-
Employee Success Manager
Only for registered members Austin, TX
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin, TX
-
Customer Success Manager
Only for registered members Austin, Texas, , United States
-
Manager, Customer Success
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin
-
Customer Success Manager
Full time Only for registered members Austin
-
Customer Success Manager
Only for registered members Austin, Texas Metropolitan Area