archives technician - Spanish Lake, United States - National Archives and Records Administration

National Archives and Records Administration Spanish Lake, United States

3 weeks ago

Description

Summary

This position is part of the National Archives and Records incumbent serves as an Archives Technician in the Military Personnel Records, Military Reference Core 3 of the Federal Records Center Program. The incumbent performs numerous activities involved in the processing of file level reference requests of military personnel records from a variety of customers.

Duties

As an ARCHIVES TECHNICIAN, you will:

Review incoming reference requests in a variety of formats and input data using an automated customer relations management software tool. Apply understanding of service branches and unique identifiers to populate data with a high degree of accuracy.

Communicate with various customers by telephone or email to clarify a request or obtain additional information which may facilitate a response.

Facilitate the workflow on each team by distributing records, retrieving completed work and routing records and mail to the appropriate business area.

Prepare standard forms to correct service record entries. A high degree of accuracy is required.

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