Member Services Supervisor - Washington, United States - Prime Therapeutics

Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Member Services Supervisor - Remote

Job Description

The Supervisor Member Services is responsible for the leadership and development of a Contact Center team consisting of 15 to 25 non-exempt employees.

This position is accountable for monitoring and ensuring the accurate and efficient delivery of customer service to members and clients.

We are looking for a Bilingual Spanish supervisor to join our team

Responsibilities

Assign, direct and evaluate the work of a Contact Center team to include implementing and meeting business or departmental objectives, managing team performance and problem resolution

Partner with leadership to create, develop, recommend and implement recognition programs to improve morale, member service performance, and employee retention

Maintain accurate statistical records of performance management, analysis, and reporting of operation metrics

Assist in the establishment and maintenance of desktop and standard operating procedures to ensure compliance and adherence to all regulatory guidelines

Establish and maintain an environment that encourages teamwork, engagement and ethical behavior

Fluency in Spanish is preferred, fluency in English is required

Other duties as assigned

Minimum Qualifications

Bachelor's degree in Business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

3 years of experience working in pharmacy benefit management, healthcare, insurance, retail, or highly regulated market or contact center

Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Strong interpersonal skills, including team leadership, conflict resolution, motivating employees

Excellent verbal and written communication skills with customer service focus

Strong analytical skills with attention to detail and ability to provide quality analysis on data received

Ability to manage multiple projects simultaneously without compromising quality

Ability to work with various teams and departments

Preferred Qualifications

1 year of Contact Center supervisory experience

PBM/Healthcare experience

Fluency in another language (Spanish)

Previous Interim Member Services Supervisor experience

Minimum Physical Job Requirements

Ability to work a flexible schedule including weekends, holidays, and outside of Prime's core business hours

Constantly required to sit, use hands to handle or feel, talk and hear

Frequently required to reach with hands and arms

Occasionally required to stand, walk and stoop, kneel, and crouch

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

Reports to Mgr Member Services or Mgr Ops in the Contact Center department

Potential pay for this position ranges from $57, $86,800.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ) and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer.

We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.
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