Business Operations Manager - El Paso, United States - DISH Network L.L.C
Description
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking an experienced and motivated bilingual Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.
Key Responsibilities:
Lead and manage a team of fraud analysts specialists
Develop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and Systems
Establish and enforce policies, procedures, and best practices related to device security and fraud prevention
Monitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
Provide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation efforts
Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security
Ability to engage in team development and foster employee career growth
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred
5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment
3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams
Skills and Qualifications:
Strong knowledge of device fraud schemes, techniques, and countermeasures
Experience with fraud detection and prevention tools, systems, and technologies
Excellent analytical, problem-solving, and decision-making skills
Strong communication, interpersonal, and leadership abilities
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
SQL experience is preferred
Proficiency with Microsoft Office Applications and Google Suite
Strong written and verbal communication skills
Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Must be fluently bilingual in Spanish and English
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.