NOC Technician - Austin
Only for registered members Austin, United States
5 days ago
* This salary range is an estimation made by beBee
As a Tier 2 NOC Technician, you'll serve as a key escalation point—providing advanced troubleshooting, proactive monitoring, and technical support to ensure customer uptime and satisfaction.
What You'll Do
Monitor customer networks to provide proactive and reactive technical support
Diagnose and resolve a broad range of customer network and connectivity issues
Clearly communicate complex technical information to both technical and non-technical stakeholders via phone, email, and ticketing systems
Document all troubleshooting steps and communications thoroughly and accurately
Collaborate and escalate cases to Tier 3 Technicians or Engineering as appropriate
Work in a fast-paced environment, multitasking effectively while maintaining attention to detail
Requirements
What You'll Bring
Required Qualifications
Hands-on experience troubleshooting IP networks, WAN/LAN technologies, or ISP systems
Strong understanding of telecommunications technology, products, and services
Experience with Microsoft Office for Mac and Google Workspace (G Suite)
Excellent written and verbal communication skills with a customer-first approach
Proven ability to work independently with strong organization and prioritization skills
Network administration experience (firewalls, routers, VPNs, etc.)
Flexibility to work varying shifts or extended hours as needed
Must be able to work on-site at least 3 days per week
Preferred Qualifications
Experience working in a Managed Service Provider (MSP) or NOC environment
Fortinet and/or Linux networking experience
Relevant industry certifications (e.g., Network+, CCNA, CCNP, Linux+, Fortinet NSE)
Education or Experience
Associate degree or vocational equivalent in a technical field, or
Four (4) years of relevant experience in networking, telecommunications, or IT support
Equivalent combinations of education, military service, and experience will be considered
Perks of Scale Computing
Health benefits start on first of the month following date of hire
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Central Austin location with free parking
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Salary Description
$23.08 per hour
Job summary
We're looking for an experienced and motivated Network Operations Center (NOC) Technician to join our Customer Support team.As a Tier 2 NOC Technician, you'll serve as a key escalation point—providing advanced troubleshooting, proactive monitoring, and technical support to ensure customer uptime and satisfaction.
What You'll Do
Monitor customer networks to provide proactive and reactive technical support
Diagnose and resolve a broad range of customer network and connectivity issues
Clearly communicate complex technical information to both technical and non-technical stakeholders via phone, email, and ticketing systems
Document all troubleshooting steps and communications thoroughly and accurately
Collaborate and escalate cases to Tier 3 Technicians or Engineering as appropriate
Work in a fast-paced environment, multitasking effectively while maintaining attention to detail
Requirements
What You'll Bring
Required Qualifications
Hands-on experience troubleshooting IP networks, WAN/LAN technologies, or ISP systems
Strong understanding of telecommunications technology, products, and services
Experience with Microsoft Office for Mac and Google Workspace (G Suite)
Excellent written and verbal communication skills with a customer-first approach
Proven ability to work independently with strong organization and prioritization skills
Network administration experience (firewalls, routers, VPNs, etc.)
Flexibility to work varying shifts or extended hours as needed
Must be able to work on-site at least 3 days per week
Preferred Qualifications
Experience working in a Managed Service Provider (MSP) or NOC environment
Fortinet and/or Linux networking experience
Relevant industry certifications (e.g., Network+, CCNA, CCNP, Linux+, Fortinet NSE)
Education or Experience
Associate degree or vocational equivalent in a technical field, or
Four (4) years of relevant experience in networking, telecommunications, or IT support
Equivalent combinations of education, military service, and experience will be considered
Perks of Scale Computing
Health benefits start on first of the month following date of hire
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Central Austin location with free parking
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Salary Description
$23.08 per hour
Job description
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