Program Specialist - Boston, MA, USA

About the Role · We're hiring a motivated, detail-oriented, and organized Program Specialist to manage the end-to-end requisition process within a Managed Service Provider (MSP) program for a high-profile client. This role goes beyond coordination—it's about building strong relat ...

Job description

About the Role

We're hiring a motivated, detail-oriented, and organized Program Specialist to manage the end-to-end requisition process within a Managed Service Provider (MSP) program for a high-profile client. This role goes beyond coordination—it's about building strong relationships with hiring managers and suppliers, ensuring compliance, and delivering a seamless experience for candidates. Ideal for someone who thrives in a fast-paced, process-driven environment, values precision, and enjoys balancing operational oversight with strategic program support.

We are seeking candidates based near Boston, MA or South Windsor, CT.

Key Responsibilities

• Full Lifecycle Management: Own the requisition process from intake through onboarding and offboarding, ensuring accuracy, compliance, and timeliness at every stage.
• Client & Supplier Relationship Building: Develop trusted partnerships with hiring managers and suppliers, acting as the primary point of contact to deliver exceptional service and resolve issues quickly.
• Compliance & Risk Oversight: Monitor supplier adherence to program standards, mitigate co-employment risks, and ensure all onboarding/offboarding activities meet regulatory and client requirements.
• Performance Monitoring: Track and analyze program metrics such as requisition aging, onboarding timelines, ticket resolution, and vendor compliance. Proactively escalate potential issues and recommend solutions.
• Data & Reporting: Maintain weekly and monthly reporting for clients and internal stakeholders. Regularly review Power BI and VMS dashboards, document anomalies, and highlight trends such as spend fluctuations or supplier performance.
• Supplier Engagement: Partner with suppliers on scorecard reviews, quarterly town halls, and strategic calls to drive continuous improvement and strengthen program participation.
• Onboarding & Offboarding Excellence:
• Onboarding: Ensure background checks, compliance documentation, system access, and Day 1 readiness are completed accurately and on time.
• Offboarding: Oversee badge returns, system deactivations, and completion of termination documentation.
• Client Meetings & Program Growth: Lead regular client meetings, provide updates on program performance, and actively contribute to growth initiatives—One Manager at a Time.

Education & Work Experience Requirements

• Bachelor's degree in Business, HR, Psychology, or related field
• 3–5 years in high-volume workforce management (MSP) environments

Technical Skills

• Experience with MSP/VMS accounts
• Recruiting and pipeline management expertise
• Strong MS Office and reporting skills

Core Competencies

• Excellent communication and client-facing presence
• Detail-oriented with strong problem-solving abilities
• Ability to manage time and juggle multiple priorities

Work Conditions & Travel

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.

What We Provide You:

The salary at hire is expected to be between $60-70k per year. Performance-based variable compensation may be provided as part of the compensation package.

• Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
• Health Savings Account (Optum)
• Company provided Basic Life and Accidental Death and Dismemberment Insurance (New York Life)
• Voluntary Short and Long Term Disability (New York Life)
• Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)
• Company-provided Employee Assistance Program (EAP)
• Commuter Benefits
• 401K Plan; fully vested at third anniversary
• No maximum cap on PTO, take leave when needed.
• Paid Holidays, and Floating Holidays each year
• Paid Parental leave
• Discount program

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.

INNOVATION

We strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.

INTEGRITY

Integrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us