IT Service Desk Engineer - Los Angeles, California, United States
2 weeks ago
Job summary
The IT Service Desk Engineer position is responsible for planning administering and governing end-user technology operations across multiple business units and physical locations.This role serves as a primary owner of IT operational programs exercising judgement over software licensing strategy SaaS access governance and IT procurement decisions within established policy and assigned budget thresholds.
In this role you will provide advanced support for software hardware AV identity management networking access requests and device management oversee coordinate resolution of complex technical issues delegate execution to Level 1 support teams where appropriate support warehouse retail and corporate technology systems including environmental network infrastructure assist with onboarding offboarding employees across multiple locations provide technical support for special projects such as network installations SaaS rollouts device management upgrades travel domestically internationally required to support projects operational needs evaluate recommend approve software SaaS license requests in alignment with IT standards security requirements budget guidelines determine appropriate license models usage thresholds renewal strategies access provisioning ensure cost efficiency compliance initiate approve procurement requisitions hardware software peripherals services within assigned approval limits partner Finance Procurement forecast licensing needs lead vendor evaluations make purchasing recommendations adopted by IT leadership maintain awareness location-specific technology needs constraints timelines take ownership defined reporting analytics communicate trends risks performance stakeholders monitor maintain inventory critical day-to-day operations ongoing projects provides functional leadership end-user technology programs serves subject matter authority mentoring training technicians documentation process development collaborates closely HelpDesk SysOPS ServiceDesk teams cross-functional initiatives supports
- Experience working enterprise environment.
- Experience supporting multiple locations or business units.
- Experience FreshService other ITS ticketing systems required experience Okta other providers identity managers preferred demonstrated experience owning protecting domains strong understanding risk compliance cost optimization strong understanding SaaS familiar processes multitasking prioritizing independently collaboratively written verbal communication skills proven commitment customer service high attention detail flexibility shifting deadlines ability lift objects installations occasional after-hours work may be supported strategic initiatives critical incidents ability travel domestic international when required
Job description
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