Jobs
>
Atlanta

    Franchise Support Coordinator - Atlanta, United States - Edible Arrangements, LLC

    Edible Arrangements, LLC
    Edible Arrangements, LLC Atlanta, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Franchise Support Coordinator

    Who are we and what do we do?


    Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.

    With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.

    No matter the occasion or moment, there's an edible for that.

    Through all our incredible years, we've remained committed to our 5Ps:

    • Our promise– Experiences that WOW.
    • Our products–Remarkably fresh.
    • Our places– Interactive and creative.
    • Our People– Create special memories.
    • Our purpose–To celebrate what's good in life.

    Purpose:

    As a Franchise Support Coordinator, you'll serve as a liaison between our Franchise Operators and our Corporate Teams, ensuring the highest level of customer service, problem resolution and operational support for our Franchise Operators so they can focus on serving their guests in-store.

    What that looks like day to day:

    • Diligently respond to incoming support request tickets from our Franchise Operators, following up via email and/or phone call as needed while prioritizing superior customer service and a positive experience
    • When appropriate, engage cross-functional corporate departments to collaborate and resolve tickets, following up as needed to ensure completion
    • Serve as an excellent team member to your peers, providing support as needed to foster a positive team culture
    • Act with a sense of urgency to ensure tickets are successfully handled in accordance with our service level agreements for turnaround time, without sacrificing quality and a positive experience for your customer
    • Establish credibility quickly and maintain trust with our Franchise Operators and Managers – providing accurate information and timely problem resolution
    • Handle situations in the best interest of both our Franchise Operators and the company
    • Use professional judgment to decide when a ticket and/or concern needs to be escalated
    • Other ad-hoc projects and responsibilities may be added

    Schedule: Monday – Friday, 9:00 AM to 6:00 PM with rotating weekend support (Saturday 9-6 and Sunday 9-5). The role will require working on Holidays, and/or extended hours during Peak Holidays, including some overnights.


    Requirements:

    • Customer Service experience in a consumer-facing industry, such as retail, financial services, or hospitality/travel
    • Experience with Microsoft Office products
    • High School diploma or equivalent, college degree preferred
    • Bilingual skills (especially Spanish) are a plus

    About You:

    • You prioritize providing superior customer service by listening carefully to understand the request/problems, and working with urgency to provide solutions, leaving a positive impression for your customer
    • You can multitask while managing a high volume of incoming tickets with ease and can prioritize work to ensure deadlines are met
    • You work well under pressure and do not become defensive or irritated when faced with challenging situations
    • You demonstrate confident and succinct communication skills (verbal and written)
  • InsideHigherEd

    Faculty Support Coordinator

    2 weeks ago

    InsideHigherEd Atlanta, United States Faculty Jobs , Administrative Jobs ,

    Job Title: Faculty Support Coordinator - School of Physics (Hybrid) · Location: Atlanta, Georgia · Regular/Temporary: Regular · Full/Part Time: Full-Time · Job ID: 272337 · About Us Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality ...

  • InsideHigherEd

    Faculty Support Coordinator

    1 week ago

    InsideHigherEd Atlanta, United States Administrative Jobs ,

    Job Title: Faculty Support Coordinator (Hybrid) · Location: Atlanta, Georgia · Regular/Temporary: Regular · Full/Part Time: Full-Time · Job ID: 272667 · About Us Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and i ...

  • Georgia Tech

    Faculty Support Coordinator

    2 weeks ago

    Georgia Tech Atlanta, United States

    Apply for Job Job ID 272667 · Location Atlanta, Georgia · Full/Part Time Full-Time · Regular/Temporary Regular · Add to Favorite Jobs Email this Job · About Us · Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and ...

  • Benchmark Human Services

    Intensive Support Coordinator

    3 weeks ago

    Benchmark Human Services Atlanta, United States

    Sign-On Bonus: · n/a · Description: · Position Title: Intensive Support Coordinator (ISC) · If you're looking for a rewarding job helping people with disabilities become more independent and involved in their community, Benchmark Human Services is seeking an Intensive Support Coo ...

  • Hallway Plumbing, LLC

    Residential Support Coordinator

    10 minutes ago

    Hallway Plumbing, LLC Alpharetta, United States

    Job Description · Job DescriptionAre you ready to work with a fun, high-energy, fast-growing, family-owned company? How about working with a company that was awarded "Best Places to Work" in 2019, 2020, 2021, 2022, and 2023? If you answered yes, then Hallway Plumbing is the place ...

  • Mckibbon Hospitality

    Dual Hotel Sales Support Coordinator

    2 weeks ago

    Mckibbon Hospitality Atlanta, United States

    DUAL SALES SUPPORT · Starting Wage $21 - $24 per hour based · Atlanta Midtown Market: Element by Westin and Courtyard Marriott Midtown · As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the propert ...

  • USCRI

    Family Support Coordinator

    2 weeks ago

    USCRI Atlanta, United States

    Job Description · Job DescriptionFamily Support Coordinator (Georgia) Job Description · The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of serv ...

  • Resurgence Hall, Inc.

    Coordinator of Scholar Supports, 2024-2025

    2 weeks ago

    Resurgence Hall, Inc. Atlanta, United States

    At Resurgence Hall, we are on a mission. · We are a team of passionate, gritty, determined believers who stop at nothing to ensure that every scholar is prepared to succeed in high school, college and life. As the number #1 state charter school in Georgia and an A-rated school i ...

  • Samaritan's Purse

    Seasonal Human Resources Support Coordinator

    15 hours ago

    Samaritan's Purse Atlanta, United States

    Job Description · Get Involved · Are you looking for a seasonal job with an eternal purpose? Do you have an eye for detail and enjoy working in a fast-paced environment? Samaritans Purse is looking for highly-skilled administrative professionals who are passionate about the proc ...

  • Jackson + Coker

    Support Coordinator

    3 weeks ago

    Jackson + Coker Alpharetta, United States

    Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to ...

  • Benchmark Human Services

    Intensive Support Coordinator

    3 weeks ago

    Benchmark Human Services Atlanta, United States

    · Company: Benchmark Human Services · Location: Atlanta, GA · Category: Case Management · Wage: · n/a · Sign-On Bonus: · n/a · Description: · Position Title: Intensive Support Coordinator (ISC) · If you're looking for a rewarding job helping people with disabilities become ...

  • Georgia Tech

    Faculty Support Coordinator

    2 weeks ago

    Georgia Tech Atlanta, United States

    Apply for Job Job ID 272310 · Location Atlanta, Georgia · Full/Part Time Full-Time · Regular/Temporary Regular · Add to Favorite Jobs Email this Job · About Us · Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and ...

  • Benchmark Human Services

    Intensive Support Coordinator

    3 weeks ago

    Benchmark Human Services Atlanta, GA, United States

    Sign-On Bonus: n/a · Description: · Position Title: Intensive Support Coordinator (ISC) · If you're looking for a rewarding job helping people with disabilities become more independent and involved in their community, Benchmark Human Services is seeking an Intensive Support ...

  • Benchmark Human Services

    Intensive Support Coordinator

    3 weeks ago

    Benchmark Human Services Atlanta, GA, United States

    Sign-On Bonus: n/a · Intensive Support Coordinator (ISC) · If you're looking for a rewarding job helping people with disabilities become more independent and involved in their community, Benchmark Human Services is seeking an Intensive Support Coordinator. We provide thorough t ...

  • Material Handling Systems, Inc.

    Customer Support Coordinator

    1 week ago

    Material Handling Systems, Inc. Atlanta, United States

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to op ...

  • InsideHigherEd

    Program Support Coordinator

    1 week ago

    InsideHigherEd Atlanta, United States Administrative Jobs ,

    Job Title: Program Support Coordinator · Location: Atlanta, Georgia · Regular/Temporary: Regular · Full/Part Time: Full-Time · Job ID: 272548 · About Us Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commit ...

  • Fulton County Schools

    Coordinator, School Technology Support

    2 weeks ago

    Fulton County Schools Atlanta, United States

    Salary Schedule Range · Summary · Under the general supervision of the District's CIO and the direct supervision of a Director of School Technology Support, the incumbent in this position manages and supervises the School Technology Specialists to implement IT plans, service an ...

  • City of Atlanta

    Field Coordinator/ Administrative Support

    3 weeks ago

    City of Atlanta Atlanta, United States

    Posting Open Until Filled At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our ...

  • Proclinical Staffing

    Business Support Coordinator

    1 week ago

    Proclinical Staffing Clayton, United States

    Proclinical is seeking a dedicated and detail-oriented individual for the role of Business Support Coordinator for a temporary role based in Clayton, North Carolina. · Primary Responsibilities: · This role is integral to the Talent Acquisition Operations as the role includes bein ...

  • Children's Healthcare of Atlanta

    clinical support coordinator-social work

    3 weeks ago

    Children's Healthcare of Atlanta Atlanta, GA , USA, United States

    Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). · Work Shift · Day · Work Day(s) · Monday-Friday · Shift Start Time · 8:00 AM · Shift End Time · 4:30 ...