- Conduct sales of wax passes.
- Manage opening and closing procedures.
- Oversee guest flow, addressing questions and managing the Reservation Book.
- Educate guests on Wax Pass benefits, our product portfolio, and product demonstrations.
- Maintain the front of the center, including restocking and refilling brochure holders.
- Inform guests about current promotions.
- Maintain cleanliness and meet center and individual performance goals.
- Check weekly schedules and adhere to the dress code.
- Follow all corporate policies and procedures.
- Engage in community events and marketing activities as requested.
- Participate in weekly training sessions and actively engage.
- Create memorable experiences by personalizing interactions with guests.
- Education: High school or equivalent (Preferred)
- Experience: Sales: 1 year (Preferred)
- Work Location: In person
- Flexible availability, including weekends.
- Positive and personable demeanor.
- Receptive to feedback and able to work independently.
- Experience in a fast-paced environment.
- Professional appearance.
- Strong communication skills.
- Experience with POS systems preferred.
- Must be 18+
- Strength Demands: Medium - Involving up to 50 lbs. of lifting occasionally.
- Physical Demands: Frequent standing, walking, lifting, and reaching. Occasional sitting and carrying.
- Environmental Factors: Fast-paced, primarily indoor environment. May involve some outdoor tasks and irregular hours including nights, weekends, and holidays.
- Shifts: Mon - Fri (8:00AM - 2:00PM) and/or (2:00PM - 8:30PM), Saturday 8:30AM - 5:00PM / 10:00AM - 6:30PM, Sunday 10:00:AM to 6:30PM.
- Weekend availability for Saturday or Sunday required.
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Guest Services Associate - San Mateo, United States - European Wax Center
Description
Position Summary: As the Guest Service Associate (GSA) at European Wax Center, you play a pivotal role in delivering a professional, high-quality experience to our guests, embodying our core values and maintaining a cheerful and positive demeanor. Your responsibility extends from being the first to the last impression our guests have, highlighting the importance of your role in their overall experience. This position is not only about fostering a welcoming environment but also involves sales, including promoting and selling our wax passes.Core Responsibilities:
Use of center equipment such as cash registers, cleaning supplies, and office equipment. Some maintenance tasks as required.
Shifts:
About European Wax Center
European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC's vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S. For more information about EWC, visit:
It is the policy of European Wax Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
