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- Provides system and network support for PC, server, mainframe applications, and hardware.
- Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and highest level of technical skill in field of expertise.
- Experience managing network modernization work or system projects of similar scope and complexity.
- Experienced in performing the following:
- Troubleshooting Windows 10 operating systems.
- Interacting with customers to communicate solutions, ticket status and updates.
- Diagnosing and resolving basic computer and network issues.
- File share permission best practices.
- Experienced in troubleshooting Microsoft Office applications including but not limited to Outlook, Excel, Word, and PowerPoint.
- Experience working with and troubleshooting unified communication tools such as Microsoft Teams.
- Capabilities needed to deliver in-person and remote IT aide.
- Skilled in providing installation, diagnostic, upgrade, and restoration abilities.
- Excellent communication (written and verbal) and time management skills.
- Routing and Switching
- Cisco Certification highly desired (CCNA)
- Aptitude to learn and grow
- Ability to work on-site at Pittsburg, PA location.
- Active DoD "Secret" clearance
- Minimal, less than 10%
- Service'.
Desktop Support Technician Level III with Security Clearance - Coraopolis, United States - Tyto Athene, LLC
Description
Tyto is searching for a Desktop Support Technician Level III for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
This is a SCA position.Responsibilities:
Requirements:
* 3 or more years of relevant experience. (Network Technician Support, Technical Desktop Support, etc., or other customer service role providing IT and Network Support).
Security Clearance Required:
Travel Required:
Equal Opportunity Employer:
Disability/Veteran About Tyto Athene
Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes.
Tyto's services and solutions embody its domain expertise in four major Technology domains:Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a