Customer Service Representative - Somerville
1 month ago

Job Summary
The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services,
and to handle and resolve complaints.
- Serves as the primary liaison for members and providers for all lines of business including MassHealth,
- and Commercial members regarding general program inquires such as eligibility verifications,
- authorizations, referrals claims material fulfillment address changes ,
Job description
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