Client Services Coordinator - Kansas City - Menlo

    Menlo
    Menlo Kansas City

    4 days ago

    $45,000 - $75,000 (USD) per year *
    Description

    Client Services Coordinator

    We're seeking a people-focused and detail-oriented Client Services Coordinator to join our dynamic MSP team. This role is pivotal in ensuring exceptional client experiences by coordinating service delivery, managing communications, and supporting operational excellence.

    The ideal candidate thrives in a fast-paced, changing environment, enjoys being the "go-to" person for information, and is highly intuitive with peopleable to read situations quickly, keep multiple priorities moving, and maintain a calm, professional tone with clients and internal teams. If you love staying organized, keeping others informed, and making sure nothing falls through the cracks, we want to hear from you.

    Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. Because when organizations spend less time on technology, they can spend more time doing the things they do best and achieving their goals. The Client Services Coordinator position is responsible for bringing together the resources and communications needed for successful implementation projects and ongoing client satisfaction.

    Duties and Responsibilities

    New Client Contact for Implementations

    • Serve as the primary liaison for onboarding new clients, ensuring a smooth, professional, and welcoming transition.
    • Coordinate implementation timelines, gather necessary documentation, and communicate setup requirements to internal teams.
    • Facilitate kickoff meetings and ensure clients clearly understand service scope, support channels, and escalation paths.
    • Track onboarding progress, proactively communicate status, and address any delays or issues before they impact the client.

    Service Coordination

    • Schedule and monitor service requests, ensuring timely resolution by technical teams.
    • Track SLAs and escalate issues when necessary to maintain service quality and client confidence.
    • Anticipate potential risks or bottlenecks and surface them to the Client Services Manager or appropriate team members.

    Communication & Reporting

    • Provide regular, detailed updates to clients regarding ticket status, project milestones, and service performance.
    • Prepare client-facing reports including ticket summaries, performance metrics, and satisfaction surveys.
    • Use clear, upbeat, and professional communication across phone, email, and messaging to keep all parties aligned.

    Process & Documentation

    • Maintain accurate client records, service documentation, and internal knowledge base entries.
    • Document repeatable processes and best practices that help clients and internal teams operate more efficiently.
    • Assist in refining workflows to improve consistency, organization, and client experience.

    Collaboration

    • Work closely with technical teams, account managers, and leadership to align service delivery with client expectations.
    • Participate in internal meetings to review service performance and identify improvement opportunities.
    • Support training/onboarding for new employees by sharing context, processes, and client history where helpful.

    Requirements

    • 2+ years of experience in a client-facing role, preferably within an MSP, IT services, or similarly fast-paced service environment.
    • High sense of urgency with strong follow-through; comfortable managing many moving pieces at once.
    • Excellent communication and interpersonal skillsable to quickly build rapport, read people and situations, and adjust tone accordingly.
    • Highly organized and almost obsessively neat with calendars, documentation, tasks, and follow-ups.
    • Enjoys working in a team-oriented, socially interactive environment with consistent change rather than repetitive, heads-down work.
    • Ability to work independently without regular direction while knowing when to ask questions or escalate concerns.
    • Comfortable picking up the phone, sending emails, and using collaboration tools to keep stakeholders informed.
    • Proficiency in Microsoft 365 and other collaboration tools; experience with ticketing or CRM systems is a plus.
    * This salary range is an estimation made by beBee
  • Work in company

    Service Coordinator

    Only for registered members

    The RSST (Retail Service Support Team) Coordinator is primarily responsible for supporting field technicians while ensuring daily tasks and workloads are being met in compliance with service objectives. · ...

    Kansas City

    1 month ago

  • Work in company

    Service Coordinator

    Only for registered members

    The Service Coordinator supports field service operations by scheduling service technicians and coordinating customer service requests. · Experience in service coordination preferred · Strong organizational skills with attention to detail · ...

    Kansas City, MO

    1 month ago

  • Work in company

    Service Coordinator

    Only for registered members

    + Service Coordinator The Service Coordinator provides efficient coordination of service calls and technician schedules while delivering exceptional customer experience for both internal and external stakeholders. · + Coordinate dispatch, work assignments, and work order processe ...

    Kansas City $25.50 - $36 (USD)

    3 weeks ago

  • Work in company

    Service Coordinator

    Only for registered members

    This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. · ...

    Kansas City Full time

    3 weeks ago

  • Work in company

    Service Coordinator

    Only for registered members

    + Job summary: The Service Coordinator is responsible for providing efficient coordination of service calls and technician schedules while delivering exceptional customer experience. · + Qualifications: High School Diploma or equivalent required; additional coursework in accounti ...

    Kansas City, MO

    3 weeks ago

  • Work in company

    Service Coordinator

    Only for registered members

    Key Contributions: · Assist with the planning, development, coordination, and implementation of varying levels of activities for community. · Prepare progress notes quarterly and/or deemed necessary and maintain records. · Conducts activity groups to assure residents participate ...

    Kansas City, Missouri, , United States $50,000 - $80,000 (USD) per year

    1 week ago

  • Work in company

    Service Coordinator

    Only for registered members

    Location: · Kansas City, Missouri, United StatesJob ID: · R0119040Date Posted: · Company Name: · HITACHI GLOBAL AIR POWER US, LLCProfession (Job Category): · Communications & Corporate AffairsJob Schedule:  · Full timeRemote: · NoJob Description: · Job title: · Service Coordinat ...

    Kansas City, Missouri, United States $50,000 - $80,000 (USD) per year

    1 week ago

  • Work in company

    Service Operations Coordinator

    Only for registered members

    The Service Coordinator will deliver the ultimate customer service for both internal and external customers. The Service Coordinator will also coordinate all dispatch, work assignments, and work order processes that facilitate communication between customers, management, and serv ...

    Kansas City $25 - $34 (USD)

    1 month ago

  • Work in company

    Service Operations Coordinator

    Only for registered members

    This position is temporary through June and may be extended based on organizational needs. · We deliver award-winning mechanical contracting, construction, service, · and maintenance solutions with a focus on performance · and innovation. · The Service Coordinator will deliver th ...

    Kansas City $25 - $34 (USD)

    1 month ago

  • Work in company

    Student Services Coordinator

    Only for registered members

    The Student Services Coordinator serves as a central resource in the School of Nursing's Office of Student Affairs, providing high-level administrative, operational, and student-facing support. · ...

    Kansas City $21.63 - $29.18 (USD) Full time

    1 month ago

  • Work in company

    Client Service Coordinator

    Only for registered members

    The Client Service Coordinator plays a key role in supporting Boomer Consulting's client communities, · events, and onsite meeting operations.This role is responsible for community coordination, provides backup support for the Plaza · meeting space, and serves as the Summit Confe ...

    Kansas City

    1 month ago

  • Work in company

    Victim Services Coordinator

    Only for registered members

    +Job summary · The victim services coordinator serves as a key advocate for victims and families impacted by juvenile delinquency. This role provides essential support services, ensures compliance with statutory rights, supervises program staff and volunteers, and leads the strat ...

    Kansas City $51,001 - $63,752 (USD) Full time

    1 month ago

  • Work in company

    Office Services Coordinator

    Only for registered members

    The Office Services Coordinator performs administrative activities including opening and sorting incoming correspondence and preparing outgoing mail and packages. · Receive and direct incoming calls to appropriate personnel. · Tackle routine issues independently. · ...

    Kansas City

    1 month ago

  • Work in company

    Client Service Coordinator

    Only for registered members

    The Client Service Coordinator plays a key role in supporting Boomer Consulting's client communities, events, and onsite meeting operations. This role is responsible for community coordination, provides backup support for the Plaza meeting space, and serves as the Summit Conferen ...

    Kansas City, Missouri, , United States $45,000 - $75,000 (USD) per year

    1 week ago

  • Work in company

    Client Services Coordinator

    Only for registered members

    As a Client Services Coordinator, you will be responsible for general administrative support to an office or group of sales professionals. · ...

    Kansas City

    1 month ago

  • Work in company

    Patient Service Coordinator

    Only for registered members

    We are seeking a Patient Services Coordinator , internally referred to as our Scheduler . A Patient Service Coordinator is responsible for organizing patient appointments , scheduling medical procedures and consultations , and oversee billing processes while coordinating with hea ...

    Kansas City

    1 month ago

  • Work in company

    National Service Coordinator

    Only for registered members

    Overview · As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a National Service Coordinator · The Nation ...

    Kansas City $18.99 - $20.24 (USD)

    4 hours ago

  • Work in company

    ERS-Service Coordinator

    Only for registered members

    The position of Service Coordinator requires primary coordination between field personnel, customers, and service center. This involves scheduling manpower and equipment to maximize productivity. · ...

    Kansas City

    2 weeks ago

  • Work in company

    Victim Services Coordinator

    Only for registered members

    The Diocese of Kansas City–St. Joseph is seeking a part-time Victim Assistance Coordinator (VAC) to serve as a compassionate bridge of healing and reconciliation for individuals harmed by sexual abuse perpetrated by diocesan personnel. · Bachelor's degree in a human services fiel ...

    Kansas City Part time

    1 month ago

  • Work in company

    Coordinator, Managed Services

    Only for registered members

    +The Coordinator, Managed Services is responsible for planning and organizing activities for Tier 1 to Tier 3 support functions while tracking conformance to contractual obligations. · + · +Plan and organize ticket assignments of the technical product support functions while trac ...

    Kansas City

    1 month ago

  • Work in company

    Patient Services Coordinator

    Only for registered members

    +As a Patient Service Coordinator at PT Solutions Physical Therapy you'll be the vital link between patients providers and insurers ensuring every step of the care journey is seamless efficient and supportive. · +Reconcile patient payments and units billed while following HIPAA g ...

    Kansas City $18 - $20 (USD)

    2 weeks ago

Jobs
>
Client services coordinator
>
Jobs for Client services coordinator in Kansas City