- Opportunity for advancement
- Training & development
- Customer Service
- Greet and welcome all members and visitors with a friendly and professional demeanor.
- Address inquiries about programs, services, and membership options in person, over the phone, and via email.
- Handle member check-ins and manage guest registration procedures.
- Administrative Duties
- Manage front desk operations, including answering phones, scheduling appointments, and responding to emails.
- Process membership sales, renewals, and cancellations.
- Maintain accurate records of member information and update the database as needed.
- Facility Support
- Ensure the front desk area is clean, organized, and stocked with necessary supplies and promotional materials.
- Assist with setting up and breaking down equipment for classes and events as needed.
- Monitor and report any facility maintenance or safety issues to the appropriate staff.
- Sales & Promotion
- Promote D1 Training programs, services, and merchandise to members and potential clients.
- Assist with executing promotional campaigns and community outreach activities.
- Provide information on current promotions and special offers.
- Team Collaboration
- Work closely with coaches, trainers, and management to ensure seamless operation and exceptional member experiences.
- Participate in staff meetings and training sessions to stay informed about facility updates and best practices.
- Education & Experience
- High school diploma or equivalent; additional education or certification in customer service or administration is a plus.
- Previous experience in a customer service or front desk role, preferably in a fitness or sports facility.
- Skills & Abilities
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using office software and fitness management systems.
- Ability to work in a fast-paced environment and handle stressful situations calmly and efficiently.
- Personal Attributes
- Friendly, outgoing, and approachable personality.
- Reliable and punctual with a strong work ethic.
- Passionate about fitness and sports, with a desire to help others achieve their goals.
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Description
Job Description
Job DescriptionBenefits:About D1 Training:
D1 Training is a premier athletic-based training facility, offering specialized training programs for athletes of all ages and skill levels. Our mission is to provide a professional and motivating environment to help athletes reach their full potential. We are dedicated to excellence in training and committed to fostering a community that inspires and empowers.
Job Overview:
The Front Desk Associate at D1 Training serves as the first point of contact for members and visitors. This role requires a friendly, energetic, and organized individual who can handle a variety of administrative and customer service tasks. The Front Desk Associate will ensure a welcoming atmosphere, provide exceptional service, and support the facilitys daily operations.
Key Responsibilities:
Qualifications:
