Director of Account Management - Remote, United States - Swiftly

Description

Swiftly is a leading provider of technology and solutions for retailers worldwide. Our best-in-class platform delivers innovative, turn-key solutions that empower retailers to grow sales and build loyalty, while enabling brands to reach more shoppers through retail media networks.

Swiftly is the first vendor in the industry to connect the digital and in-store shopping experience with a robust ad platform, while deepening insights using 1st party data and analytics. We offer the only system to seamlessly connect with retail customers across the entire shopping journey. With our recent Series C funding round totaling $100M we are expanding our team with exciting times ahead.

Headquartered in Seattle, Washington, Swiftly is building better retail through technology.

Position Summary:

Swiftly is searching for a Director of Account Management to lead our existing Advertising Account Management Team. The role would be a mix of managing the team while also managing accounts of their own. The role & team should focus on customer retention, revenue growth, and relationship growth within their client's portfolios.

Responsibilities Include:

• Lead the account management team, build relationships with existing clients, and offer support to the Ad Sales Team throughout the sales process
• Manage key accounts of their own, acting as the point of contact between Ad Sales Team/the company and the client to help solve problems, find revenue growth opportunities, and provide strategic solution
• Work cross-departmentally with Ad Sales, Ad Ops, Product, Marketing, etc. to ensure the team has the right processes in place and clients are being served correctly and consistently. The Director should be responsible for making sure clients receive quality & cost-effective service
• Meet with customers regularly (virtually and in-person) to provide updates and address business concerns
• Present annual priorities and goals planning session with the customer
• Create and clearly articulate the value of our products and track solutions and performance of the ads the client is utilizing
• Effectively plan and execute the retention and growth plan for each customer
• Successfully manage upsells of new features and renewals of current customers
• Deliver on key KPIs including sales performance, relationship satisfaction, marketing and retention metrics for customers
• Other related duties as assigned

Required Qualifications:

• Proven team player with a track record of working well with sales, operations, and engineering counterparts to ensure campaigns are completed on time
• Highly organized with a proven ability to partner with customers and internal teams to ensure successful outcomes
• Ability to counsel customers on campaign effectiveness, go-forward optimization recommendations, and real-time problem resolution strategies
• Desire to grow professionally within our growing organization
• Ability to lead the Account Management team by finding solutions internally and creating consistent processes for Account Management duties while doing what's best for Swiftly & our customers

#LI-Remote

Working For Swiftly

We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.

Every Swiftly employee:

-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment

-Takes ownership of their domain from the ground up, from inception through deployment to customers

-Leaves their ego at the door and ensures the best idea leaves the room

-Is always experimenting with new technologies and learning new skillsets

If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.

Equal Opportunity Employer

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.