Sales Coordinator - United States - Rehlko, LLC

    Rehlko, LLC
    Rehlko, LLC United States

    1 week ago

    Description

    Why Work at Rehlko
    Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
    Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.
    Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.
    At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future
    What We Offer
    At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

    • Competitive compensation and benefits
    • Work-life flexibility
    • Recognition and rewards
    • Development and career opportunities
    • A safe and inclusive workplace
    Why You Will Love this Job
    The Sales Coordinator will be responsible for managing the end-to-end processing of residential generator orders within SAP. This includes accurate data entry, order tracking, and analysis to ensure timely and error-free fulfillment. Effectively prioritize and handle multiple responsibilities using Salesforce Service Cloud (CRM), such as responding to phone calls, emails, and order requests, while meeting established service level agreements (SLAs). Deliver consistent, professional support to both internal teams and external partners throughout the entire order lifecycle.
    This position will require onsite work at our Glendale, WI office for the initial three months to support onboarding and team integration. Following this period, the role will transition to a hybrid work model.
    Specific responsibilities
    • Process incoming orders quickly and accurately in SAP.
    • Review and validate orders for correct pricing, product specifications, discounts, and customer-specific delivery requirements.
    • Resolve invoice-related issues, including credit requests and customer deductions, in a timely manner.
    • Respond to order status inquiries, changes, and expedite requests from dealers and wholesalers.
    • Collaborate with internal teams-including Sales, Credit, Pricing, and Logistics-to resolve any issues preventing timely order fulfillment.
    • Participate in order testing and support process updates or system changes.
    • Manage incoming communications (emails and phone calls) using SalesForce Service Cloud and ensuring professional and timely responses.
    • Access and update order information through customer-specific portals.
    • Utilize Sales Force Service Cloud to communicate with dealers and stay organized with existing work
    • Other Responsibilities: Assist the Business Development Manager, AMPS, on special projects and initiatives as required.
    • Relationships and Contacts: Supervisory Relationships: Reports to Manager - Customer Service
    • Organization Relationships: Daily contact with Home Energy Channel Partners
    • Frequent interaction with: AMPS Residential Generator Sales teams, Corporate Credit Department, Residential Service and Warranty Department
    Requirements
    • An associate degree or bachelor's degree preferred OR 1-2 years' experience in a similar role
    • Experience in service parts, power generation, automotive, industrial equipment, or a similar technical environment is highly desirable.
    • Experience with CRM & telephony systems, ERP software (SAP), and preferred.
    • Proficient in Microsoft Office products: Outlook, Excel, Word, PowerPoint, etc.
    • Skilled at engaging with customers to understand and address their needs.
    • Experience in order processing or sales coordination preferred.
    • Strong organizational, problem-solving skills, analytical thinking, & a proactive mindset.
    • Excellent verbal and written communication skills
    • Goal-driven, adaptable, and eager to take on new responsibilities.
    • Ability to manage multiple priorities and meet tight deadlines
    Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
    The Hourly range for this position is $22.00-$27.50.The specific Hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.
    About Us
    Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at
    In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more?
    Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
    Americans with Disabilities Act (ADA)
    It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact Rehlko is an equal opportunity/affirmative action employer.
    Our Values
    Curiosity - Seek, learn, share
    Trust - Go farther together
    Pace - Focus to go faster

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Sales coordinator