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- Lead and mentor a highly-technical section of professionals delivering IT services on multiple collateral and DoD classified networks supporting several hundred systems and several thousand users.
- Handle the daily operations of the team to ensure timely delivery of services, including metric reporting and service availability
- Recruit, develop, mentor and complete staff performance management, to facilitate their continued professional growth in the core technical areas of the section
- Support simultaneous client projects in multiple IT domains
- Work closely with the Classified Enterprise Services leadership team to develop and implement group and departmental projects, strategy and objectives
- Focus on processes to mitigate business risk and service disruption or failure, deliver efficient services that meet customer needs, support business change while maintaining a stable service environment, and innovate by driving the implementation of systems for handling demand for services.
- Apply IT service management tools to efficiently achieve timely problem and incident resolution, investigation, and service restoration
- A BS degree in Computer Science, Management Information Systems, Computer Information Systems, Information Assurance, or equivalent experience
- 5+ years management/supervisory roles in IT leading and mentoring diverse highly technical teams in fast pace environment with multiple high priorities.
- 7+ years of experience directly interfacing and engaging clients, customers, and stakeholders to work through IT requirements and service issues
- 5+ years of experience working in DoD classified environments, including solid grasp of DoD STIGS, RMF, IAVMs, patching, etc
- 8+ years of IT Operations and Service Delivery experience or related field, to include working with Red Hat Linux, Microsoft Active Directory, Exchange and SharePoint, VMware virtual servers and VDI, Security and Compliance tools.
- 5+ years of experience working within an Information Technology Service Management framework (ITIL preferred)
- A consistent track record documenting and maintaining operational procedures and ensure accurate outage and change controls procedures are consistently followed.
- Experience establishing and handling SLA's, reporting metrics, and KPIs using ITSM software/system
- Ability to operate effectively in a high pressure, high-tempo, dynamic environment, demonstrating the ability to lead multiple projects, adjust quickly to shifting priorities, solve sophisticated problems, and deal with a variety of options in multi-layered situations
- Excellent oral and written communication skills, including articulating and communicating highly technical information in a comprehensible manner to all levels of management and staff
- An industry system or operational certification (e.g., Microsoft Certified Professional) as well as a current industry certification aligned to current DoD Manual requirements (i.e., 8570, 01-M for IAT II) or can attain within 6 months of hire
- Hold an active Secret level security clearance by your start date and can ultimately obtain Top Secret level clearance
- Ability to implement and handle an Information Technology Service Management framework for IT operations
- Ability to lead the development of technical requirements, project plans, proposals, tracking, and reporting, especially in the area of automating processes and solutions
- Experience managing IT Operations in an DOD environment including partnering with DISA
- Direct experience embedding security into IT operations, to include vulnerability management, supporting IT accreditation processes, network security configuration best practices, incident handling, and operational orders implementation and response
- Hold an active Top-Secret SCI w/poly security clearance.
- ITIL certification or equivalent
IT Operations Supervisor for Classified Services with Security Clearance - Laurel, MD, United States - Johns Hopkins University Applied Physics Laboratory
Description
We are ranked as one of Computerworld's Top Places to Work in IT six years running, and are seeking an IT Server Operations Manager to provide leadership, vision, and strategic mentorship to the Classified Enterprise Operations Support Server Support team within the Information Technology Services Department (ITSD)As a key member of this team, you will lead, direct and supervise the daily activities of staff in the section, supporting a mix of physical and virtual Windows and Linux servers and workstations, as well as a diverse mix of customers in a classified environment
You will be a key contributor in responsibilities vital to solve technical problems in the environment
As the Classified IT Server Operations Section Supervisor, we will trust you to...
Duties will include:
service management, ensuring high quality service delivery to customers, operational performance, and collaborating with technical IT support teams across the department to complete projects and address operational issues.
Apply strong change and configuration management control methodologies, and detailed documentation procedures.
Lead and collaborate on initiatives, as required, especially in support of innovation and collaboration at the Applied Physics Laboratory.
Use tools to establish metrics and Key Performance Indicators to gauge the team's efficiency providing services, and derive activities and actions to increase performance
Qualifications You meet our minimum qualifications for the job if you have...
Eligibility requirements include U.S
citizenship.
You 'll go above and beyond our minimum requirements if you have...
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