Incident Manager - Malvern, United States - Iron Systems

Description

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Incident Manager
Location: Malvern PA (hybrid -3 days a week, must be onsite on Day 1)

Responsibilities:

Supports major IT systems incident management processes and resolutions.

Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.

Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.

Supports documentation and chronology of events during incident management conference calls.

Qualifications:

6+ years of experience

Incident Management

Effective communication (written and verbal)

Respond with a sense of urgency

Process oriented

Technically inclined across multiple IT platforms