iPay Call Center Representative - Allen - Jack Henry & Associates

    Jack Henry & Associates
    Jack Henry & Associates Allen

    2 days ago

    Description

    As a Call Center Representative at Jack Henry Associates, you'll provide exceptional customer service via phone and chat support for iPay Solutions bill pay website/mobile application subscribers. Your responsibilities will include resolving issues efficiently while maintaining professionalism and establishing positive rapport with customers.

    • You'll assess, research, and resolve customer issues in a single call/chat session.
    • Maintain accurate documentation of product issues and enhancements.
    • Escalate complex inquiries or system issues to appropriate teams.

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