Engineer/Computer Systems Analyst - Birmingham, United States - Southern Company
Description
Engineer/Computer Systems Analyst
This position provides operation support for a dedicated 24x7x365 call center responsible for monitoring and first level triage of mission critical computer systems used to operate the electric power grid.
The successful candidate will help support the EMS Support Center execution by administering processes and procedures used by ESC desk operators to provide frontline support for critical computer systems.
This position is responsible for supporting reports through the EMS incident management tool and other process automation tools to support the ESC function.
The successful candidate will work with the supervisor to provide day to day engagement with the EMS Support Center desk operators.
Relocation assistance is available.Required Skills and Knowledge:
Requires knowledge of computer systems and application support
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system
Requires attention to details and procedure adherence even under pressure
Working knowledge of BMC Remedy and Smart Reporting is preferred
Working knowledge of Windows, Linux, and AIX UNIX based operating systems preferred
Working knowledge of SCADA systems (Spectrum Power 3 or OSI Monarch) is a plus
Understanding of distributed computer networks is a plus
Basic programming skills are a plus
Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance
Experience and Education:
Degree in Computer Science/Engineering or equivalent experience
Experience supporting and troubleshooting computer systems is a plus
General understanding of computer system infrastructure, operations, and security
Knowledge of electric utility transmission operations is a plus
Skills and Abilities:
Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
Ability to handle multiple tasks with competing priorities as well as delegation skills.
Ability to bring consensus and buy-in among people with different views and agendas.
Ability to grasp complex Energy Management Systems operational issues, risk factors, and business drivers.
Behavioral Aspects:
Must demonstrate Southern Company Core Values (Safety First, Intentional Inclusion, Act with Integrity, Superior Performance) and a commitment to Human Performance.
Must possess the ability to build and maintain relationships within a team, with customer organizations, and other support teams.
Other Requirements:
Willingness to be on call as needed 24x7
Willingness to adhere to stringent federal and corporate requirements regarding how work is performed and security of EMS systems and information
Travel (10% of time) to attend Southern Company functions and other relevant industry meetings and events
Essential Physical Requirements & Working Conditions
Driving Automobiles
Hearing
Keyboarding
Seeing
Talking
Southern Company (
NYSE:
SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission.
The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services.
Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050.
Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success.
We are transforming energy into economic, environmental and social progress for tomorrow.Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D.
Power, Fortune, Human Rights Campaign and more. To learn more, visit
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Category:
Engineering
Job Schedule:
Full time
Company:
Southern Company Services