IT Systems Administrator III - Collinsville, United States - TOUCHETTE

Description

Job Summary:

The Systems Administrator III sets up, configures, and supports our enterprise systems and ensures that plans, controls, processes, standards, policies, and procedures are documented and aligned with Touchette Regional Hospital and SIHF Healthcare IS standards. They are also responsible for mentoring junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. They provide their expert opinion to leadership when required and assists leadership in assessment, planning or evaluation of tasks or projects assigned to themselves or junior staff. Handles advanced systems & systems security support issues. Performs as a critical member of a cohesive, information systems team; while also maintaining the stability, security, availability, performance, and support of the organizations enterprise systems.

This includes creating and maintaining a variety of hospital information systems, applications, storage, email, and database systems. This position provides support for systems and applications including, but not limited to AWS, Microsoft 365, Microsoft Servers, and Workstations, Linux, Citrix, Meditech, Athena, Exchange, Active Directory, VMWare, Veeam, SCCM, PDQ Deploy, DUO, CyberArk, LogRhythm, Netwrix and MS SQL server, etc. This individual participates in technical research and planning to enable the business to operate effectively and securely. The position is responsible for providing after hour, holiday, and weekend support as required and all other duties as assigned.

Functions and Duties:

• Gather and analyze user needs and requirements in accordance with IT processes.
• Develop, provide, and maintain necessary documentation for all systems applications and server systems.
• Manage systems monitoring applications using related monitoring tools; proactively address anomalies.
• Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment.
• Participates in IT department, team, user group and technology governance meetings.
• Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards.
• Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision.
• Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts.
• Installs and maintains operating systems and security patching.
• Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs.
• Diagnoses and repairs server, workstation, application, database, and storage failures
• Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.
• Manages backup and restore processes and maintains general health of backup environment.
• Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical.
• Resolves outages, escalations and completes projects in a timely fashion.
• Provides after hour, weekend, and holiday technical support as assigned.
• Makes themselves available after hours for escalations and support as needed.
• Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process.
• Creates project plans and maintains budgeting processes in support of the IS department leadership.
• Maintains data center environment and monitoring equipment.
• Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards.
• Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required.
• Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.
• Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements.
• Maintains high work ethic and standards.
• Attends meetings as assigned and performs related tasks in a timely manner.
• Always provides quality customer service to all internal and external customers.
• Mentors junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required.
• Continually looking to automate processes and to improve security of any process or procedure.
• This position is hybrid work-from-home, and this individual must be able to perform effectively from both environments.
• Performs all other duties as assigned.

• Bachelors degree in health care, Business Administration, Computer Information Systems or related fields, or equivalent work experience.

• 8+ years experience working in a Systems Administration II+ role.
• Strong experience with storage technologies
• Provides potential solutions when presenting problems or issues.
• Works with and through management to address any interpersonal or other non-technical issues.
• VMWare experience required.
• Microsoft Active Directory experience required.
• Microsoft SCCM or SmartDeploy experience is a plus.
• Microsoft SQL Server experience is a plus.
• Microsoft Exchange experience is a plus.
• Strong experience with Microsoft Workstation and Server security functions, protocols, and technologies.
• Strong experience with Microsoft Server 2003, 2008, 2012, 2016, DNS, DHCP, Microsoft Workstation 10, 11, Active Directory, SQL Server, networking, Group Policy, and other Windows Server functionality.
• Linux experience a plus.
• Veeam experience required.
• Familiarity with health care data.

• Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent certification.
• Microsoft 365 Certified: Enterprise Administrator Expert a plus.
• VMWare certification a plus.
• Veeam certification a plus.

• Ability to set priorities and manage workflows.
• Ability to work effectively and communicate professionally with staff, patients, and external agencies.
• Clearly identifies objectives and executes upon those objectives.
• Ability to exercise initiative, problem-solving, and decision-making skills.
• Excellent documentation traits
• Have integrity, initiative, and focus.
• Strong organizational skills
• Ability to work in a fast-paced environment.
• Ability to multi-task and work autonomously.
• Ability to be flexible with job duties.
• Ability to work independently under minimal supervision.
• Exceptional critical thinking and problem-solving ability.
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.
• Attention to detail.

• Must be able to sit and/or stand for prolonged periods of time
• Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required
• Must be able to use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Must occasionally lift and/or move up to 50 pounds; 100 pounds with assistance.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.