Head Teller/Universal Banker - Saint Paul, United States - Empowers staffing

Description

Job Description

Job DescriptionOur Client, a Bank is seeking an experienced and enthusiastic Head Teller/Universal Banker to provide supervisory support to the Teller Department to ensure an efficient operation while providing a high level of customer service. ***The ideal candidate must have previous teller supervisor and Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience .

Essential Duties:

• Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily.
• Operate teller window according to established procedures and guidelines.
• Accept deposits and payments for loans and credit cards.
• Issuing, redeeming, savings bonds, cashier's checks, check orders.
• Maintain a balanced teller cash drawer.
• Report suspicious transactions, activities, and situations to appropriate personnel.
• Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank.
• Maintain department security procedures, including maintaining proper levels of working cash and cash reserve.
• Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email.
• Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures.
• Help individual tellers locate cause of and correct differences in their cash drawers. Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily.
• Plan work schedules and maintain appropriate staffing levels.
• Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems.
• Prepare and conduct performance evaluations.
• Assist with the hiring, discipline, promotion, transfer, and termination of tellers.
• Assure that all work tasks are completed on a timely basis.

Qualifications:

• Accounting skills generally acquired through an associate degree in business, accounting, or related field.
• Minimum of 3-4 years of progressively responsible teller experience
• Supervisory exp. required.
• Knowledge of bank regulations
• Strong communication, analytical, and organizational skill
• Proficiency in Microsoft Word and Excel
• Previous teller supervisor and Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required.

Hours: 8:30 - 5:00 Monday - Friday
Saturday, rotating schedule