Customer Experience Specialist-Companion Animal - Lincoln, United States - Neogen

Description

Come Be Part of a Mission that MattersEssential Duties and Responsibilities:Execute onboarding tasks for new business or commercial clients.
Provide an elevated level of technical knowledge of products, people, and internal processes for external and internal customers.
Assist with technical training for new and existing customers.

Partner with internal teams to ensure clear and timely communication for Tier I and Tier II customer complaints or inquiries.

Provide back up to CSM for Tier III and Key accounts.

Remain up to date on customer messaging regarding new product offerings, changes to existing products, or changes to customer portals.

Answer calls to assist with level II and Level III customer inquiries, as escalated by Customer Support Team.
Assist in the development and maintenance of key accounts and customer relationships.
Participate in Team huddles, meetings, and continuing education.
Other duties as assigned by manager.
QualificationsVeterinary industry and/or companion animal experience required.
Strong interpersonal and communication (verbal & written) skills.
Ability to prioritize workload based on customer needs. Microsoft Office suite proficiently required.
Experience working with Salesforce helpful but not required.
Education and Experience1-3 years of customer service experienceB.S.

in a life sciences discipline and/or Certified Veterinary Technician preferredWHO IS NEOGEN:

Neogen is home to the largest genomic operation in the world Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life.

Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.

Neogen's culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust - the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.