Sales Manager - Burbank - Block USA

    Block USA
    Block USA Burbank

    3 days ago

    $55,000 - $110,000 (USD) per year *
    Description

    Block LLP is seeking an experienced Sales Manager to lead and oversee our Intake Department, including both in-office and remote intake team members. This role is responsible for driving performance, improving conversion rates, coaching sales professionals, and ensuring a consistent, high-quality client experience from the first point of contact.

    This position is ideal for a sales leader with extensive sales experience, a strong track record of managing teams, and a passion for building systems, accountability, and results. Prior law firm experience is preferred but not required.

    Key Responsibilities

    Sales Leadership & Team Management

    • Lead, manage, and coach an intake team of in-person and remote sales professionals
    • Set clear performance expectations, KPIs, and accountability standards
    • Conduct regular team meetings, one-on-ones, and performance reviews
    • Train team members on consultative sales techniques and client communication
    • Address performance issues and support professional development

    Intake Sales Performance

    • Drive conversion of inbound leads into signed clients
    • Monitor and improve call handling, follow-up, and close rates
    • Review calls, provide feedback, and implement coaching plans
    • Ensure consistent sales scripts, intake workflows, and best practices
    • Optimize response times and client experience across all intake channels

    Operations, Metrics & Reporting

    • Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
    • Prepare performance reports for leadership
    • Collaborate with Operations and Marketing to improve lead quality and outcomes
    • Implement and refine intake SOPs and sales processes

    Cross-Functional Collaboration

    • Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
    • Provide feedback on lead sources, messaging, and intake effectiveness
    • Ensure smooth onboarding of new clients post-sign-up

    Requirements

    • 5+ years of sales experience, including high-volume inbound or consultative sales
    • 2+ years of experience managing and coaching a sales team
    • Proven track record of meeting or exceeding sales goals through team leadership
    • Strong understanding of sales metrics, funnels, and performance management
    • Excellent communication, coaching, and leadership skills
    • Comfortable managing remote teams and distributed workflows
    • Law firm or legal intake experience preferred, but not required
    • Experience with CRM systems, call tracking, and sales reporting tools

    Benefits

    Compensation & Benefits

    • Competitive base salary plus performance-based incentives
    • Robust PTO program (time off accrual and firm holidays)
    • 401(k) retirement program
    • Bonus opportunities tied to intake performance and firm growth

    Culture & Perks

    • Leadership role with real impact on firm revenue
    • Collaborative, growth-focused environment
    • Firm events, team outings, and celebrations
    • Fully stocked kitchen with snacks, drinks, and coffee
    • Opportunity to build, scale, and shape a high-performing intake team
    * This salary range is an estimation made by beBee
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